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Essay about Phenomenal Growth and Techniques of ABC Kitchesn

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In this memo I will address the management information systems and quantitative research techniques for ABC kitchens, Inc. I will recommend the statistical approach for ABC Complete kitchens and I will define the management information systems currently in place which can provide the productivity data required. ABC Complete Kitchens, Inc. is experiencing phenomenal growth at this time. ABC is outpacing their competitors, and from a technology perspective we will need to ensure that our technical capabilities are ahead of our competitors. The continued development of our information technology infrastructure is critical, along with the capabilities to support the demand for our products. Our web based customer…show more content…
The CRM system provides real time wins, losses, probability, and financial summary, by region. “Policymakers and economists alike have begun to recognize more fully the importance of technology and productivity in economic growth.” (Chen, Pradeep, 2012). The system also provides productivity information. It allows management to measure productivity by region, by plant. Managers are able to utilize the data to see which employees are the most productive. The CRM system tracks our suppliers, matching the orders placed, against deliverables. This assists the firm in identifying the premier suppliers. The suppliers are given a logon, and required to submit a quote for the goods that we need within 24 hours. The pricing they supply is automatically fed into our system, and is used in the calculation to see if the projected customer request is profitable based on that suppliers quote. The analysis is generated for the plants operation manager, and is helpful in the decision making process. The investment in technology pays for itself. The customer centric secure web portal has increased sales due to the fact that it is accessible 24 hours a day. The restrictions of office hours are now eliminated, allowing customers to place orders at any time. I have advised the compliance officer that we need to ensure that our ABC Direct secure web portal is Payment Card Industry (PCI) compliant, and that the necessary privacy controls are
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