Phi 210 Week 6 Rma's Case Studies

Satisfactory Essays
Sue has been with Tnemec for over 30 years and knows all aspects of her job responsibilities. She has an above average level of technical administrative and procedural knowledge, but there is room for improvement in relations to Oracle and its processes. For example: When an Item is canceled or changed, Sue has to enter an Rma to make the material available for a new order. This becomes time consuming and requires familiarity of the system in order to do the processes in a timely manner. Sue is getting better at re-assigning delivery tickets, and catching errors before she releases pick tickets. To earn a higher rating, she needs to learn how to process Rma’s, and become more experienced shipping International orders. Sue is excellent with
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