Philip Crosby

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“Doing it right the first time”, has been a stimulating quote from a man that was an inspiration to thousand of companies around the globe, Philip Bayard Crosby. Mr. Crosby was a practitioner, writer, and philosopher of quality management. His works range from books, seminars, and Philip Crosby Associates, which has helped to change the ever growing companies in corporate quality. Philip Crosby was born on June 18, 1926 in Wheeling West Virginia to Mary and Dr. Edward K. Crosby. After graduating from high school in 1944, Mr. Crosby decided to become a hospital corpsman with the Navy. After two years, Mr. Crosby enrolled in college. He attended the Ohio College of Podiatric Medicine. This was the field in which his father worked.…show more content…
To be able to create change, these 14 steps need to be addressed to improve quality. Management participation is essential for this process. The first step in the 14-step method is “Management Commitment.” This step includes discussing with management the need for quality and accomplishing by assisting management to be aware that it has to be dedicated to partaking in the program. “We see an immediate reduction of errors when employees realize that management is determined to improve things.” (Crosby, 1982, November 22) Step 2 is “Quality Improvement Team.” This consists of joining members of all departments in the effort to establish a team. Step 3 is “Quality Measurement.” This is determining the position of quality all through the company. Measurements needs to be noted on all departments and noting were corrections need to be made. Step 4 is “Cost of Quality Evaluation.” COQ needs to be made. This is done through the comptroller’s office and is a sign of where remedial action will be beneficial. Step 5 is “Quality Awareness.” This step is where communication with all employees about the findings of quality within

the company. Step 6 is “Corrective Action.” This refers to identifying the problem and foreseeing ways to resolve the issue. Step 7 is “Establishing an Ad Hoc Committee for the Zero Defects program.” This is communicating to all employees what the Zero Defect is and that “everyone should do things right the first time.”
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