Physician Satisfaction Survey

With patients today using the threat of reporting low satisfaction rates in the hopes of receiving faster or higher quality care, they seem to have taken the upper hand in some of the decision making of what will take place in the healthcare world (Sullivan). But is it really the survey results that will make the drastic changes that are needed?

According to Medical Scribe Journal, “Feedback from HCAHPS is helpful not only for physicians but also for hospitals as they work on improving their communication tools and tactics. Moreover, has shown an inverse correlation between patient satisfaction and medical malpractice risk.” Hospitals who score higher have a better engagement and understanding with patients, as well as great doctor–patient relationship, which improves patient satisfaction. However, the assessment of quality of care might not equal clinical measures of quality.

Patient satisfaction is a driving force in today’s health care system. Incorporating the patient in their care will help with the patients healing process as well as encouraging the patient to be more compliant with their prescribed care. Bedside reporting is a practice that some organizations have incorporated in their standards of care. The patients care does not stop when the nurse’s shift ends. Therefore, it is important for the patient’s information to be conveyed accurately to the oncoming nurse. Conducting shift reports at the bedside allows the oncoming nurse to both visualize and interact with the patient much sooner than if the nurse had received report in another manner. Furthermore, bedside reporting allows the patient to interact with both nurses; and allows them to see that their care is being properly managed. This type of reporting also allows the oncoming nurse to ask questions, as other methods of shift reporting limits the oncoming nurse from interacting and asking questions of the off going nurse. Patient satisfaction as well as accurate transfer of information and patient safety is a crucial part in providing quality patient care.

The need to improve quality in health care is increasing and a major component of quality health care is patient satisfaction. Patient satisfaction is critical to how well a patient does and research has identified a clear link between patient outcomes and patient satisfaction scores. Patient satisfaction can be an indicator of provider performance and an important dimension of value-based health care under the Affordable Care Act.

With the increasing popularity of physician "scorecards" that are so easily located online, there has been some concern as to whether they represent an accurate picture of the physician to whom the report card belongs. While it is certainly important to know about the physician one is going to see, the scorecards may not be fair and balanced. More people complain when something goes wrong than praise when something goes right (Survey, 2011). Because that is the case, the scorecards often include ratings from people who were less than satisfied with the physician while not including anything from those who thought the physician was adequate or even above average. Certainly some people who were happy with the service provided will mention it, but the percentage is much lower than those who will go online to complain about a physician and "warn" other people not to use his or her services (Survey, 2011). This is well worth considering when looking at physician scorecards.

Surveys are often used to evaluate systems within health care entities. Such objective data is often used by leadership within an organization to evaluate the effectiveness of organizational systems and processes. Suppose there was a recent decline in patient satisfaction, employee satisfaction, and culture of safety surveys. As an innovative healthcare leader, how would you approach addressing this recent data?

Over the last several years, the issue of physician performance has been increasingly brought to the forefront. This is because of decreases in quality and a number of doctors are facing disciplinary action. Yet, many patients and insurance companies may not be fully aware of these problems. When this happens, there is the possibility that the underlying quality of care will decrease (based upon the procedures they are using). This is a major development that is the harming patient's the ability to make objective decisions about what physicians they should be utilizing. (Preidt, 2010)

A National Institutes of Health (NIH) study conducted several years ago revealed convenience was the most common reason patients change primary doctors. More than half of the 1423 patients responding to the survey (53%) were willing to find a new general practitioner that was closer or easier to visit. The same study revealed that recommendations from trusted peers and family members (36%) and positive expectations of service (37%) also ranked high among the stated reasons that a patient was willing to leave one doctor for another.

Conducting a thorough evaluation using the seven categories should provide useful information about North Macomb Medical Associates overall patient satisfaction. The employees should view the assessment as a learning experience. The first area that will be reviewed facilities leadership. This criteria evaluates how the senior leaders, which in the case of North Macomb Medical Assistants would be the owner, the four other physicians, and the office manager. According to the National Institute of Standards and Technology (NIST) (2015), “senior leaders play a central role in setting values and directions, communicating, creating and balancing value for all stakeholders, and creating an organizational focus on action, including transformational change in the organization’s structure and culture, when needed” (p. 3).

It can be difficult for a patient to find a health care provider that they trust. Once they find one, they tend to stick with them for the long haul. If the patient is satisfied with the organization they will spread the word and encourage others to seek the same organization. It is not unheard of complete families seeing the same physician for generations. According to Richard Blizzard, D.B.A. (2002) “People tend to equate the concept of physician… loyalty with repeat use and trust or confidence in the provider”. The reason why people are loyal to certain physicians is the quality of care they receive during the visit. That quality of care starts from the moment they step in the door and greeted by the receptionist and continues during

The target population for this survey will be behavioral health providers within the area. HMA proposes to compile an extensive list of behavioral health providers combining information from the planning

Patients are the most important individuals to any hospital system. Consumer awareness is at an all-time high, and the health care sector is not exempt from scrutiny. Ensuring patient satisfaction has become a strong focal point of many hospitals; they want patients to have a stellar experience from check-in. Overall, patient satisfaction is the key to maintaining a harmonious hospital-patient relationship. “A patient’s expression of satisfaction or dissatisfaction is a judgment on the quality of hospital care in all of its aspects. Whatever its strengths and limitations, patient

At times, with certain things, my patience level is not as high as it should be. I tend to want things right in the moment. Even though I am not patient, it can still have a good impact on my work. Because I am not the most patient person, once I start working on an assignment or something, I always am impatient and want to finish it right there and then. This could be seen as a good attribute because I always finish work quickly once I have started it. This could be a good asset to your company because there are many people out there who are very relaxed and take long breaks on work. I am the complete opposite of those people, and I am impatient when completing work and wanting to finish it quickly.

I am going to play devils advocate a bit here in regard to health care centers using patient satisfaction survey measures to improve the quality of care they provide to patients. Of course nurse and patient satisfaction surveys play an important role in keeping health care providers accountable for the patient care they deliver and ensuring nursing staffing levels are adequate to guarantee patient safety in medical settings. However, having worked in the health care arena for fifteen years, there are times that patient satisfaction survey metrics can be detrimental to health care providers’ careers and the quality of patient care delivered. For instance, Robbins (2015) explains sometimes health care providers will go out of their way to give patients what

Jenkinson C, Coulter A, Bruster S, Richards N, Chandola T. Patients' experience and satisfaction with Health Care: Results of a questionnaire study of specific aspects of care. Quality Safety Health Care, VOL 2003;11:335-339 .10.1136/qhc.11.4.335 [PMC free article] [PubMed] [Cross