Physician Satisfaction Survey

Physicians located within wealthier and more populous areas have slightly better access to equipment and infrastructure, but the conditions differ only slightly. Doctors are extremely rushed with a constant overflow of patients and consistently working in hot rooms with little air circulation. This is problem does not only exist in the public clinics of general physicians. Specialist physicians have a persistent flood of patients who do not need a specialist’s care, but seek the specialist because there is no general physician available.

“Patient satisfaction is undoubtedly on the minds of hospital administrators in an increasingly consumer-driven healthcare system. With patient

With patients today using the threat of reporting low satisfaction rates in the hopes of receiving faster or higher quality care, they seem to have taken the upper hand in some of the decision making of what will take place in the healthcare world (Sullivan). But is it really the survey results that will make the drastic changes that are needed?

Patient satisfaction: This issue can affect funding, revenue and reimbursement from insurance providers. Patient satisfaction can be affected by nearly any aspect of the hospital experience, surveys are done randomly to gain insight on the patients overall treatment at the facility. Negative feedback can cause assumptions about treatment and quality by the HCO as well as decrease in incoming patients.

Throughout the United States, patient satisfaction has become increasingly significant in the quality of healthcare that is delivered to patients (Bleich, Özaltin, & Murray, 2009). The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is one national survey that has become more widely used in hospitals that measures patients’ perspectives of hospital care today (CMS, 2015). There are two

According to Medical Scribe Journal, “Feedback from HCAHPS is helpful not only for physicians but also for hospitals as they work on improving their communication tools and tactics. Moreover, has shown an inverse correlation between patient satisfaction and medical malpractice risk.” Hospitals who score higher have a better engagement and understanding with patients, as well as great doctor–patient relationship, which improves patient satisfaction. However, the assessment of quality of care might not equal clinical measures of quality.

The HCAHPS survey was originated in 2002 by the Centers for Medicare and Medicaid. It was endorsed by the National Quality Forum - a nonprofit organization that focuses on improving healthcare - in 2005, and implemented in October of 2006 (). It is now given out quarterly, and as the newest survey is collected, the oldest survey is removed. This paper will discuss how the Hospital Consumer Assessment of Healthcare Providers and Systems survey has a positive impact on nurses and the nursing profession by creating measurable accountability based on patient experience.

With these being listed, “patient expectations of care and attitudes greatly contribute to satisfaction; other psychosocial factors, including pain and depression, are also known to contribute to satisfaction scores” (Morris,

Hospital Consumer Assessment of Healthcare Providers and Systems is a series of patient surveys required by The Centers for Medicare and Medicaid Services (CMS) for all hospitals rating health care experiences in the United States. “The intent of the HCAHPS is to provide a standardized 32-item survey instrument and data collection methodology for measuring patients perspectives on hospital care.” (HCAHPS Hospital Survey) Until the HCAHPS, there were no common metrics and no national standards for collecting and reporting information about patient experience of care. Since 2008, HCAHPS has allowed valid comparisons made across hospitals locally, regionally and nationally.

A study has been conducted and analyzed the productivity, quality, services, happiness and overall success of doctors. Due to recent reforms in health care and changes with the affordable health care act, doctors are now having to work harder and increase

manage demand at the source of referral. The outpatient waiting list is dynamic - the

Ghana has a referral system in place in which a health care provider can send a patient who is having complications to a facility that will be better able to meet the patient’s needs. Even though Ghana Health Services created a protocol for how referrals should be made and carried out, many health facilities do not adhere to recommendations, and thus, the patients suffer. Many times the facility is far away and transportation is an issue, as many patients are not taken by ambulance, and without a healthcare worker present. Lack of communication between

This will help with revenue and keeping their business growing. Customer service is kind of different in healthcare. Even though healthcare professionals do their jobs and take care of their patient’s needs, customer satisfaction has never really been a must. It is usually understood, do the minimum and get them in and out of the office and on to the next patient. We all know that when patients get sick they usually do not want to go to the doctor but they know it is a necessity. Since it is not an option, but a necessity; patients sometimes feel they do not deserve superior treatment. Now that there’s a patient satisfaction survey this will change the way customer service works due to the patient 's rating their experience. Therefore, the hospitals have to step up their game and set different rules. There needs to be many changes made from communication between staff, the quality of care, and the patient 's visit with the healthcare provider in order to increase their ratings.

In today 's economy, costs are increasing, reimbursements are decreasing and although physicians are working harder, they 're making less money. This fact has caused some physicians to take extra measures in order to make up for the loss of income, such as profiting from medical referrals. Medical referral is the act of sending a patient by one professional care giver to another, who may be a specialist and therefore be more knowledgeable in the diagnosing and further management of the patient. It is believed that a health practitioner should make a referral when he thinks that it will be of benefit to the patient and not when he wants to avoid the challenges of unraveling the patients’ complex problems or when he has

Job satisfaction is the very important factor in general quality of life because it is closely connected with working life (e.g. Argyle, 1989; Bang & Lee, 2006), with family life, everyday life, and mental health (Orpen, 1978; Schmitt and Bedeian, 1982; Faragher, Cass & Cooper, 2005). Level of job satisfaction is also highly related to turnover, absenteeism rate, work productivity or accomplishment (Muchinsky, 1977; Organ, 1977). Many researchers (e.g. Cherrington, 1994; Acorn, Ratner & Crawford, 1997; Ostroff, 1992; Spector, 1997) state that employees who experience high job satisfaction contribute to organisational commitment, job involvement, their physical, mental health and overall well-being are improved. Job dissatisfaction on the