Executive Summary
The purpose of this report is to analyze customer’s profitability to provide relevant information for Internet strategy in Pilgrim Bank. To get a conclusion from the disagreements between charging online banking fees and offering customers incentives to use online banking, I obtained relevant data and compared online and offline customers’ profitability. Since only comparing balance level will miss some important information, such as, the cost of serving individual customers, therefore, in my analysis, I primarily focus on profitability.
To analyze customer profitability, we firstly summarize how Pilgrim Bank generates revenues, we found that there are three main ways: (1) Through investment income from deposit
…show more content…
Referring to table X in appendix, it can be seen that the R square of these tables are about 0.17, which means 17% of the variance of profitability could be linearly explained by the independent variables (age, district, income, etc.). Thus, according to the regression results, it is apparent that income has positive relationship with profitability for online profitability as well as offline since the coefficients are all positive numbers. However, when I look in depth, I find that the Age group 5 (45-54 years old) has the highest average profitability for online segment, and this observation may give you some suggestions on online banking pricing strategy. In terms of how profit varies for different income groups, we can refer to table XX. It shows that people are divided into 9 different groups based on their income. In this table, it is clear that people with lowest income make the lowest profit for the bank on both online and offline segments. On the other hand, people with highest income, which is 125,000 per year or more, appears to be the most profitable customers of the bank. In addition, people from different districts also contribute different profit as well. For instance, people live in district 1200 are most profitable clients while those who live in districts 1100 and 1300 are less profitable.
Above all, based on my analysis, online customers’ profitability is higher than offline customers’, so I think we should
Six years after the successful implementation of Alpen Bank in Romania in the years 2000, Gregory Carle the country manager is wondering whether Alpen Bank should consider launching a credit card in the market. In order for the launch to be profitable several points have to be clarified such as who would the company target, what would be the positioning of this new card and how should it be marketed.
The banking industry is highly competitive. The financial services industry has been around for hundreds of years. Wells Fargo has many competitors itself. In this paper, I will be doing a comparison of Wells Fargo & Company (WFC) and one of its biggest competitors, Bank of America Corporation (BAC). By analyzing looking at the financial ratios, one can see whether the company is successful or not. In the following, I will try to analyze and make a comparison of Wells Fargo’s and Bank of America’s recent performance in growth, income, and efficiency. Using a these criteria, I will determine which bank is the better buy according my analysis. My analysis of WFC & BAC’s performances
The community of Bankhead, Census Tract 85, is located on the west side of downtown Atlanta with surrounding areas such as The Bluff and counties like Rockdale, right outside of Fulton County. Its’ industrial area gets its’ name from the formerly named highway that used to be a way to The neighborhood is encapsulated street boundaries like Grove Park towards the West, Washington Park and Hunter Hills are located down towards the Southern region of the community. The community adjacent is called The Bluffs is known as English Avenue and Vine City. The community is in council district three and nine, and the area is considered metropolitan. The area codes common in this metropolis area are 30314 and 30318.
Ally Bank is the subsidiary of Ally Financial Inc., which is a different type of bank, unlike traditional banks, All Bank does not have a lot of branches and ATMs, and it just has only two offices. Ally Financial Inc. was mainly used for General Motor vehicle purchases as a independent department of General Motors Acceptance Corporation (GMAC). In 2009, GMAC renamed Ally Bank, Ally Financial offer financial services for insurance and purchases for automotive department, while Ally bank provide the highest-level service to customers at the lowest cost. So this cooperation make the Ally bank become the best one in their industry.
The story is completely different in the credit cards only segment in Figure 2. As we can see, around 95% of the customers contribute to nearly 170% profitability. There are 5% customers who cause 70% decline in profits. If we put these numbers in the context of Figure A, we see that this curve fits the top right quadrant where a small number of customers are highly unprofitable. So there is room for action. If we look closely at the data, we find that these small numbers of customers are the ones who defaulted on payments. So the bank needs a strategy to ensure that defaults do not affect the segment profitability to such an extent.
The growth of the bank’s revenue for its shareholders, is also as a result of the respect the bank has on delivering quality services, respecting the views of everyone involved in their business, having a leadership system that is easily approachable, being
We do believe though that the online presence, in not only banking, but in most things involving commerce, is growing and that it is not a bad idea to think of ideas for budget increases concerning online banking in the near future. But in strictly viewing the numbers given to us in the case that may not be a great idea at the present time.
despite a shift in customer base toward retail customers, which the current information system reports are more profitable than business customers. Following a stepby-step approach, you will develop the Bank’s average cost of serving a retail customer account and a business customer account, under (1) the Bank’s traditional
Our main focus in 2015 will be to reverse the trend of deposit loss into one of growth. Last year was especially difficult for the Needham branch, as only Q2 yielded positive growth. Nearby competitors offering myriad products with superior rates was the main factor for our shrinking deposits in Needham’s rate-sensitive consumer market. In order for us to retain and grow our deposits, it is imperative for us to create value in other ways for our customers.
The use, acceptance, adoption and application of internet technology to businesses to boast their performances are not something new. Saffu et al., (2008), states that there has been a significant increase in the use and application of e-commerce in businesses in the past decade. E-commerce has benefits such as reduction in costs, increased business opportunities, reduced lead time and providing more personalized service to the customers (Turban et al., 2008). Internet banking or e-banking is one of the many tools of e-commerce adopted by the banking industry. Tools of information technology such as internet banking have significantly improved the quality of services offered by the banking
The purpose of this report is comprehensive quantitative analysis for the financial performance of Barclays Bank. Quantitative analysis is an important method of looking beyond the numbers and understanding the stories they tell. It is quantitative analysis that gives way to qualitative analysis and allows us to gauge the running of a business better. Quantitative analysis is key towards improving our understanding of the relationships that may exist among key financial variables or key factors influencing the performance of a firm. The application of quantitative analysis towards business performance is a key method of identifying problems that may hinder the growth of the business and tackle their root cause.
It appears to be the conventional wisdom that non-interest income is more stable than interest income and that non-interest earning activities reduce bank risk through diversification of bank earnings. The mixture diversified activities such as interest earning and fee earning activities togather may escort to a more steady profit stream, since the revenues comes from different products in a organisztion are usually imperfectly
4.How the bank is using the latest technological advancements in banking industry to its advantage.
Convenience way of operating banking transactions: Online banking is a highly profitable channel for financial institutions. It provides customers convenience and elasticity and can be provided at a lower cost than traditional branch banking (Williamson, 2006). The convenience of online banking is helping people gain greater control of their finances and contributing to changing patterns in cash withdrawal and day to day money management. (Beer, 2006)
The effective control of cost of funds and operating and administrative expenses has resulted in continuously growing trend in profit margin. Both the slightly increasing in total assets turnover trend and highly growing trend in profit margin trend has resulted in continuously improving ROA (Return on Assets). The broadening of equity base and high retention ratio has resulted in growing trend in owner equity. The bank average collection period has dropped which shows the efficiency of the bank.