Pivotal Talent Pools and Role Challenges - Essay

1248 WordsDec 2, 20115 Pages
Pivotal Talent Pools and Role Challenges Davis & Young provides a wide array of litigation support products and services. Its core business is tied to the insurance defense industry. The primary customer base includes regional and national insurance companies. The key strategic elements that the Firm uses for differentiation are superior customer service, high product quality, and a solid reputation (brand). I can only assume you have revamped your Deliverable 1 to support this part. I am a bit concerned that you have yet to get a handle on strategy ececution. They are owned by 13 practicing Senior Attorneys, all responsible for maintaining a full trial docket. Various subsets of this group provide strategic leadership,…show more content…
As such their yield curve is dampened. There is still significant potential, but it is much less than that of the Associate Attorneys. This analysis identifies the Associate Attorneys as the Pivotal Talent Pool. The positions within this pool are fairly standard so the pivotal position is that of “Associate Attorney.” Would the performance of the firm as defined in the strategy execution and support of competitive advantage improve if a 20% increase in quant or qual? The Associate Attorneys are pivotal due to their significant amount of customer contact and their room for growth. To identify the pivotal role challenges, we must identify the strategic deliverables for the position. For superior service, we have identified a number of elements including: responsiveness to client demands; developing personal relationships; positive attitude; and dependability (delivering on commitments). Are these critical outcomes to support strategy execution? Do you have these from Del #1? The Associate Attorneys work with the clients on a daily basis. This is a pivotal role challenge. How does this interaction go? Are the associates attentive and positive? Do they connect with the client on a personal basis such that they build durable relationships? Are they participating in social events designed to strengthen and

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