Planning, Organising, Leading, Controlling in an Organisation

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1.0 Introduction This paper elaborates the different management aspects practiced at Ceylon Tobacco Company (CTC) and DHL Keells. The facets discussed in detail will be Planning, Organising, Leading and Controlling. The key strengths and weaknesses of both organisations are identified and discussed on how it touches the internal and the external factors affecting their core business. The organisation’s Vision, Mission, Critical Successful Factors are deliberated in order to come up with specific suggestions to overcome their current business challenges. Moreover, the key improvements for both organisations are recommended with their specific outputs and outcomes. The supporting facts will be analysed using orientations from the famous…show more content…
DHL’s operation in Sri Lanka began in 1980 with an agency agreement with John Keells Holdings, and the business relationship was further strengthened with the signing of a joint venture agreement in January 1992, forming the business entity DHL Keells (Pvt) Ltd. Sri Lanka’s apparel and textile industry accounts for the largest slice of their customer base. They have continued to offer its customers value-added services such as 24/7 customer service including pickups and deliveries, e-solutions to streamline their shipping process, and pre-clearance via electronic customs declarations. 2.2.1 Vision Global DHL Vision - To be the Logistics company for the world. 2.2.2 Mission Excellence, simply delivered. As the leading player in logistics, we define what logistics is all about. Make our customers, employees and investors more successful. Demonstrate respect without compromising on results. Simplify our customers’ lives. 2.2.3 Milestones * Best Express Operator for the twentieth consecutive year * Best 3PL (third-party logistics provider) and Best Lead Logistics Provider (4PL); * Best Air Freight Forwarder; Best All Cargo Airline; and Best Cargo Carrier Europe – all at the Asian Freight & Supply Chain Awards 2006, organised by Cargonews Asia. * DHL also won the Asia Platinum Award in the Airfreight/Courier Service Category for the second consecutive year at the

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