Pleasant Grove Animal Clinic Case Study

Decent Essays
Formulation of Assumptions and Criteria
Pleasant Grove Animal Hospital is committed to providing superior quality pet healthcare services using the best medicine available with an emphasis on compassion and client education. The key driving forces behind this strategic plan is a major focus on staff support, exceptional customer service, education, state of the art facilities, healthcare equipment, strategic growth-through conversion and the acquisition of a new satellite clinic.
Staff Support & Exceptional Customer Service
PGAH values its staff and customers as their greatest resources. They take extreme care in investing in their team, clients, and pets by extending their love and compassion for animals outwardly, while providing education
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However, the owners recognize the need for a boarding expansion and are currently in the process of developing a master plan for the new addition.
Growth and Acquisition of New Clinic
In terms of number of employees, PGAH has grown 7.5% in the last six years. This is very exciting to say the least and with the recent acquisition of Moore Animal Clinic (MAC) in New Boston; the potential for continued growth and development is ever expanding. In order to meet the growing demand for pet healthcare and better serve the needs of working clients, PGAH intends to offer extended hours and/or 24 hour clinic when the opportunity presents itself (Interview).
Updated Mission Statement
It is the mission of Pleasant Grove Animal Hospital to provide the highest quality veterinary care possible. We are dedicated to treating our clients and patients with compassion, respect, and dignity.
Determination of Objections and Goals
PGAH should purchase QuickBooks to assist in the management of business finances. This purchase will help keep track of profits and manage costs by areas of service.
• May 2016, purchase, implement, and beginning processing monthly financial
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