This essay will examine three human behavioral issues that have evolved from the social sciences in the context of managing organizations. The case study that will be used to analyze these conditions and theories deals with The Portman Hotel Company-San Francisco. Three issues will be addressed in the following order: fundamental attribution error, Expectancy Theory, and Operant Conditional Theory. First, a brief description will be provided for each theory, then how the theories relate to the case study will be analyzed, and finally, recommendations will be provided in an attempt to correct or alleviate the management difficulties being experienced at the Portman. First, we will take a look at fundamental attribution error (FAE). …show more content…
Scott could learn a thing from "leading by example", and actually get to know the day-to-day activities of his staff, to build up his trust and credibility with them. This also ties back into the FAE argument about having Scott serve as a PV to see why they act the way they do in their environment. The second issue we will discuss is Expectancy Theory. According to our definition in class, Vroom's theory can be likened to a mathematical equation where "efforts" generate "performance" and thus given "performance" leads to a certain level of "output". The x-factor in the equation is the "valence" or "rewarding force" that dictates the outcomes attractiveness. When all these variables, or ingredients, are combined the result is motivation. So how can we illustrate this theory with regards to The Portman Hotel? Well, the key players that embody the very essence of the hotel are the Personal Valets. Due to the social and environmental forces acting upon them these employees might be motivated to engage in "shirking". We will take a look at some examples to bolster this notion. Since the PVs were so autonomous they enjoyed a great deal of latitude in responsibility. Some of them were complaining about the chaotic, decentralized environment they were working in which peers were distrustful of each other and nobody took on any sense of accountability. The more dedicated workers were
HRGC is facing numerous problems I would like to address some matters after a thoroughly analysis of the situation. Immediate action need to be taken in concern of the golf carts and the golf course. It is proposed to talk to a financial advisor to acquire about how much needs to be borrowed from a small saving & loan bank to address these
Thank you for writing our consultancy in regards to the predicament facing you and your team at the Radicor Hotel Darling Harbor Sydney. I understand this time must bring you considerable angst; especially considering Simcom- the partial owners- intend on divesting from one of her hotels: the Radicor being one such possibility. As such, I have taken this case under my personal consideration. You will find at the end, an appendix (Reference List) for any sources which I have used to underline criteria or feedback regarding the adverse review received by your
Ah! He stumbled to the ground in his rush to leave the hotel. Before he could fall to the ground the chauffeur caught his hand and pulled him ungracefully upwards. “I would hope our special guest was a bit more careful with his surroundings, isn’t that right Mr. Cole?”, hinted the maitre d’ as he emerged from behind the hotel doors with a suspicious demeanor. Cole stood, straight as an arrow, he did not have a particularly good rapport with the head of the hotel and was wary of his comment. “Why have you come?”, asked Cole cautiously. “I just wanted to say bon voyage and good luck on your journey!”, replied the man with a false sense of good-heartedness. Honk! The sound of the horn of the taxi pulled Cole out of his strange trance. “Adieu,
American involvement during WW2 was caused by the Japanese attacks on Pearl Harbor. This attack by the Japanese caused an extreme amount of prejudice on Japanese Americans as well as Asian Americans. One of the best books that show the prejudice of the time is Jamie Ford's Hotel on the Corner of Bitter and Sweet. The book follows Henry both as a child and an adult with the main focus being Henry's relationship with his friend Keiko. The relationship of Keiko and Henry as well as their general development from Jamie Ford's Hotel on the Corner of Bitter and Sweet gives one of the best and most realistic views of what happened to Japanese Americans and those related during WW2.
There is such a range of people walking the grounds (including visitors, visitors’ guests, college students, training staff, supervising staff, and contract workers) that ensuring proper security is important.
The Eagles’ Hotel California Full Analysis Musically, Hotel California can be said to be the Eagles greatest accomplishment in their career. It can also be thought of as the album that gave a complete concept of the Eagles. Each member of the band is contributing to the music and is playing a mixture of instruments. With this range usage of the members, the album has a complete cohesive feel. During this time of the Eagles career, they had five members; Don Henley, Don Felder, Glenn Frey, Joe Walsh and Randy Meisner.
Many know the United States as one of the largest melting pots in the world, meaning immigrants can live peacefully and all races, religions, and cultures can live together. Others believe that the United States supports segregation and does not allow different people to live in their country. The U.S can surely be called a melting pot. A variety of writings, such as novels and books discuss these luxuries and or issues that America has. Novel, Hotel on the Corner of Bitter and Sweet by Jamie Ford is only one novel that includes the topic of segregation. Hotel on the Corner of Bitter and Sweet, is a fictional novel about the childhood love between a Chinese man and a Japanese woman. The novel portrays the bittersweet moments they had as children and how a simple hotel brings the memories of them and many other memories, together. Hotel on the Corner of Bitter and Sweet, doesn’t support the idea that the United States is a well known, populated melting pot, because it portrays non whites being treated unfairly, and Japanese families being thrown out.
"The Blue Hotel" by Stephen Crane is a story about three travelers passing through Fort Romper, Nebraska. Pat Scully, the owner of the Palace Hotel, draws the men to his hotel that is near the train station. In the hotel the three men meet Johnnie, son of Scully, and agree to play a game of cards with him. During the game, the Swede declares Johnnie as a cheater; this gives rise to a fistfight between Johnnie and the Swede. The Swede wins the fight but leaves the hotel with a false sense of confidence. He goes to a nearby bar and boasts about his victory and eventually gets himself in a fight with a gambler; and Swede eventually is killed. The central idea behind the action in the story is
Maverick Lodging is a hotel management company that manages the day-to-day operations of third party franchisees of the Marriott Corporation. The company has recently implemented a balanced scorecard in an effort to align company strategy, structure, performance measurements, and incentives. The organization strategy involves growth in revenue and customer base with the use of differentiation. Issues with the current scorecard and its measures have been identified. Alternative solutions have been researched. A recommended course of action is presented that will allow Maverick Lodging to achieve its strategic goals and objectives.
Stamford Plaza is situated in Central Auckland at the walking distance from the Viaduct Harbour. Stamford Plaza was established in 1995 by its parent company named as “Stamford Land Corporation”. Stamford Plaza is one of the largest independent hotel property in New Zealand. Stamford Plaza has created its significant presence across overseas. Stamford Plaza is operating its hotels approximately around the world with 2500 rooms, 2200 employees and residential assets. The Stamford Plaza positioned itself it’s and comes in between in the rating of 4.5 and 5 (Stamford Plaza, 2015). The Stamford Plaza has four restaurants. The indoor heated swimming pool, whirlpool spa, sauna and gymnasium offer leisure or business travellers a wonderful cityscape and harbour view. Stamford Plaza provides one of the best hotel recreation facilities in Auckland (Stamford Plaza, 2015). The hotel consists of 286 contemporary Predential and Executive guest rooms and suites. All rooms have a fresh ambient environment. Stamford has got 6 function rooms caters the needs of all the events (Stamford Plaza, 2015)
Cindy is the director of human resources. She has been a working member of the
However, the operations of first month at the Portman Hotel was as not as managers and PVs expected. All PVs expected they could offer guests what the guests wanted, but most of the PVs are doing cleaning which is not what they want to do before they decided to work here. Those who saw this position as a ground-floor entry job into an exciting new concept in the hotel business were disillusioned with the hotel's strategy.
To make improvement, first of all, Time Capsule Hotel has to identify the personality of each employees in order to know them well. Employees with high level or job satisfaction can corporate with the organization easily and avoid the conflict happen. Besides that, positive employees would not always complain about their job but willing to take challenge and work harder. In order to improve employee’s personalities, human resources management take an important role. They must always concern about the employees and held some activities to improve the relationship between employees and employer. Besides that, it always can help to reduce tension and stress as well as know the employees’ personality well. The best way to improve their own personality
In order to engage the employees the Portman must be dedicated to a performance management system. This cannot be the “system of the month” that simply creates hype for a time and then fades away, as they experienced with the 5-Star system. The hotel must set goals, monitor and evaluate these goals, provide feedback and create a reward and recognition program. (Krasner, 244). With the introduction of the 5-Star Program, the Portman relied on the PV’s to participate in the problem solving for the hotel. The Portman should again rely on the employees with the establishment of a performance management system by using a Management by Objectives system. This type of system would incorporate participation from the employees for decision making, goal setting and objective feedback (Kreitner, 246). This program should begin with the strategic plan of the hotel and then set goals for employees that will align with the hotels organizational objective. These goals should be set using the SMART method (Kreitner, 248). Once the goals are set, management must get commitment from the staff that they believe these goals are attainable and that they believe in why they are pursuing these goals. If the Portman uses staff to set these goals, commitment will be easier to
This is a concept of Love hotels is popular in Barcelona where couples can go and have a romantic time together without having to arrange for a whole day away from home or during office hours. Luxtal offers services exclusively for couples who would like to be passionate and has a variety of rooms to fulfill the desires of the couples.