Position Of Interviewee : Rozina

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

Did you know that there is an effective way to communicate in any business? There are several ways to communicate with others. Mainly we speak to them face-to-face or over the phone either way you need to know the proper way to do so. You have customer service workers who are trained to be effective to customers if the service issues arise. “In dealing with customers, communication is essential, whether it is face-to-face, over the phone, via email or, increasingly, through online channels.” (Effective comm)

4. Control – When handling a customer you have to be in control of every situation that you are stuck in.

As part of week 2’s Organizational Diagnosis 1, this assignment will continue by describing and analyzing employee interactions within the Lincoln Financial Corporation’s Customer Service Department. Interpersonal relationships between co-workers play a vital and important role in one’s career and it enables one to further their career aspirations. Also, interpersonal relationships allow for verbal and written communication amongst co-workers. However, there are times when communication, employee relations are taxed and it calls for a company to determine ways to strengthen the work bonds among their employees. This paper will address both the positive and negative aspects of employee relationships and offer an analysis in terms of whether or not they are functional or dysfunctional.

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

9) Explain how to deal with different customer behaviours and personalities to achieve customer satisfaction.

During the course of her two-year journey as a fellow student part of the Management and Leadership (Healthcare Concentration) Bachelor of Arts program, the power of thinking outside of the box has greatly contributed to how Ms. Sams thinks creatively to solve problems and making sound logical decision that positively affects the well-being of an organizational environment. First, thinking creatively to solve problems begins with having an open mind to find solutions to challenging issues facing the organization. In addition, by thinking creatively when solving problems also involves a collaboration effort from both management and employees.

Yet it is the commitment part that most will find harder to fulfill. You have to commit to

It is important that you allow customers to voice their concerns as this shows that they are interested in what

At other times, clients’ will not be able to receive the best option all the time. However, the biggest challenge is accepting the fact that your client’s will lose money. In order to be successful in this industry, employees must be able to perform well in their job and show commitment to the company. Showing commitment is actually wanting to be at work and not just showing for a paycheck, this can get you much more recognized and a chance to be considered for promotion.

They should also be able to talk well to managers when giving ideas and to other employees when working together. This will benefit the customers as the staff will be able to communicate well with them if they need to.

By having this relationship you open many lines of communication with co-workers, bosses, branch owners, etc. By being a good communicator to all co-workers, even difficult co-workers, it allows you to demonstrate to others your ability to deliver a clear message with the correct purpose and context.

* To have the confidence of the information that should be given to customers, advice them and offer a better customer service.

Creative thinking The free flow of ideas and positive work environment is the perfect catalyst for creative thinking.

Commitment is more than a promise to do or give something. It is the state or quality of being dedicated and maintaining an attitude of someone who works extremely hard to do or support something. Commitment not only requires full attention, but also requires diversity. A person who processes the quality of commitment should be very responsible and well-rounded. I believe I am a person who represents this unique quality by processing patriotism, willingness to place service above self, ability to set goals and achieve them, friendliness and helpfulness, diverse interests, strong work ethic, confidence and leadership, and a strong sense of humor.