Predicting Brand Loyalty and Product Involvement Behavior of Indian Teenagers Incorporating the Moderating Effect of Brand Influence Score.

Marketing of FMCGs plays a pivotal role in the growth and development of a country irrespective of the size and population. It is a fact that the development of FMCG marketing has always kept pace with the economic growth of India. Despite the growing importance of the Indian FMCG industry, the topic of how the different FMCG products builds brand loyalty among customers due to effect of brand positioning appears to be under-researched. The end results of this research also lead to a deeper understanding of a FMCG brand loyalty concept as well as some implications for practitioners working in the FMCG

Simplified brand loyalty describes a status in which consumers determine their selves in; out of it they become committed to a brand. Thereby they continue purchasing products or services of a specific brand. At this point consumers rather spent more money on a product of a specific brand than buying from multiple suppliers within the same category. Mainly brand loyalty is a result of consumer’s behavior, which is enforced through a company’s measurements regarding branding. Branding is a process that a company runs through in order to establish a new brand. The ambition here is to strengthen a unique name and image for a product in

So in order to maintain the consumer loyalty with the brand it is necessary to make a good relationship with the consumer as it is the first key of building good image of brand in the mind of the

This research aims to know the influence of product quality and customer satisfaction toward customer loyalty. This type of research is a research

It has been acknowledge (Romaniuk & Sharp 2004) that Brand salience can be defined as the propensity of the brand to be thought of by buyers when they are in a buying situations. A brand awareness strategy depends on how well known the brand is, Brand Salience is forming image to refresh their memory about the brands that can linked to consumer mind as well as the quantity and quality of the cue to brand links (Olson & Peter 2005), it is very important that consumer can connect to their mind as many cues as possible . The level of consumers’ brand awareness necessary to induce purchase varies depending on how and where they make their purchase decision for that product category or form. The brand attitude is focus on evaluating the brand, according to Schiffman and Kanuk (2007) “attitudes are relevant to purchase behavior are formed as a result of direct experience with the product, word-of-mouth information acquired from others, or exposure to mass-media advertising, the internet, and various forms of direct marketing”

The research needed to ensure that the Youth Brand Loyalty strategy is a success one must research, the

At the bottom of this pyramid lies the indifferent consumer with no brand loyalty. Each brand is perceived to be sufficient, yet the specific brand plays little to no role in the purchase decision. Convenience or a sales promotion is a larger factor when purchasing. On this bottom section, the consumer can be labeled a price buyer. Next, there are buyers that are not dissatisfied with product. There is not a large enough reason to stimulate change, especially if the change will result in effort. This section is termed habitual buyers. They are vulnerable to competition that offers an obvious benefit for switching. However, this section is not looking for alternative options; therefore, they might be hard to reach for competitors (Kombrabail, 2009). Next is the satisfied buyer,

Customers will remain loyal based on the innovation and quality of the product. The distribution and advertising of the brand was also further investigated as well as consumer confidence.

One of the reasons brand loyalty is hard to attain and keep today is consumers are finding the products they need and want. And those products most often are cheaper than brand products. Shoppers are smarter and better equipped to find deals that are best for their wallets.

Brand loyalty is when customer purchasing behavior is repetitive and customers become committed to a certain brand over a long period. Customers can become loyal to a type of brand regardless of pricing and other factors contributing to the success of a business such as location and convenience. Businesses use loyalty programs such as loyalty rewards programs to encourage loyal customers.

Store brands saw a rise during the recession, but many consumers continue to buy them. With the recession over, consumers purchase store brands for different reasons other than cost savings. Store brands are now competing with national brands. Both, store and national brands, need to focus on what they can do for their consumers and offer them value plus brand promises. How is this accomplished? This paper explains the causes behind the rise of store brands and how national and store brands create brand loyalty by focusing on consumer needs as they compete for consumers, along with how brands achieve success.

There can be numerous factors intended for repeat purchase like convenience of customer or deficit of viable alternatives. The study relating to their relationships signifies that corporate image has effects on branding as because of positive corporate image in the company the company loyalty of their product or service improves. In such in instances the loyal customers will be ready pay higher price for their favorite brand. So, it can be figured the positive corporate image of a company helps throughout enhancing and bettering the brand loyalty one of the customers and your improved brand loyalty eventually ends up with repeat purchase through the

From the above definitions of customer loyalty, I can say that it is related to attitude or behaviour of the customers over a product or service resulting in repeat purchasing or patronizing. It is also said that loyalty is also closely related to commitment but is different from its reciprocity because it is usually applied for customer-seller relationship (Pritchard, 1999). In addition, customer loyalty consists of not only building but maintaining a relationship with one’s customer (Chow & Holden, 1997). According to Mitchell & Sanders (1995), that customer loyalty has been described as a connection and commitment to seller’s offering over the long term. Furthermore, Jones and Sasser (1995) discovered that one of the key element of securing customer loyalty is through customer satisfaction.

The human beings naturally seek fellows to trust, moreover the trust is the only bridge toward building any kind of relationship. The definition of trust, according Oxford Dictionary is “Firm belief in the reliability, truth, or ability of someone or something”. From finance to friendship and even the content of our food, we need to trust in brands every day as we trust our family or friends. Notwithstanding

The term “Brand Loyalty” also called as “Customer Loyalty” has been in the business industry since a very long time as a model to be used in conducting business. But it wasn’t until the mid to late 1900’s that the term was actually given its due importance by making it a vital part of advertising and marketing. The concept of marketing evolved substantially from being focused on sales of a product to having Customer satisfaction to be its focal point. Studies further revealed that there was a positive correlation between customer satisfaction and Brand Loyalty.