Presentation And Presentation Plan For A Presentation

970 WordsMar 1, 20164 Pages
Part 1: Plan two presentations The first part of the assessment requires you to develop a plan for both of your presentations. For each of the presentations you deliver, you will need to develop a presentation plan in the template included at Appendix A. You will be required to provide detailed information for each of the areas included in the template. You will need to send your plans to your assessor by the agreed date. Your assessor will provide you with feedback on your plan as needed. Appendix A: Presentation Plan Template Purpose of presentation 1 To deliver the information of customer service Desired outcome from presentation 1 Audiences to be able to understand: • Communicate effectively with customers • Develop and maintain…show more content…
Introduction: The meaning of customer service. The purpose of the presentation • Understand the role of customer service. • Understand customer needs. • Problem-solving skills of customer service. important point: • Communicate effectively with customers. • Customer Service Skills • What do customers want it or not. How you can help Summary of presentations • Good customer service is important / important to recognize. • helps in building a good reputation. • Make every customer feel important. Assistance required e.g. set up room and equipment for presentation • assistance with equipment set up • assistance with presentation handouts • assistance with presentation How the presentation 1 will be evaluated? focus group interviews Purpose of presentation 2 To deliver the information of what is business management Desired outcome from presentation 2 Audiences to be able to understand: • Levels of Management • Managerial Rules and Skills • Principals Functions of management Presentation 2 strategy group and/or pair work Audience characteristics and how the presentation needs to be geared to meet this – include how you will cater for a multicultural audience for your group presentation Audience characteristics: • language, literacy and numeracy needs: How you will

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