Principle & Practice of Management - Case Studies

quality products and services is also what makes customers want to come back to an organization.

In our day and age, the next step for every company is “to go global”.

Business process reengineering (BPR) is the analysis and redesign of workflow within and between enterprises. The purpose of BPR is to make all business processes the best-in-class. Michael Hammer and James Champy published their best-selling book, reengineering the Corporation, where the authors promoted the idea of radically redesigning the enterprise by wiping the slate clean. New information technology, including the ability for people throughout the supply chain to communicate in real time and the ability for controls and monitoring to be instituted throughout the supply chain, is often a driver of process reengineering within the organization. By reengineering workflows with better quality controls within the production process, companies can more easily uncover issues within the supply chain at their source. Through breaking down the processes of the business and organizing around outcomes, companies can uncover and remove inefficiencies in their processes. In the insurance industry, claims typically took 31 days to

“A process model is a graphical way of representing how a business system should operate. It illustrates the processes or activities that are performed and how data move among them. A process model can be used to document the current system (i.e., as-is system) or the new system being developed (i.e., to-be system), whether computerized or not” (Dennis, Wixom, & Roth, 2012, Chapter 5).

High efficiency and high effectiveness chooses the right goals to pursue and make good use of resources to achieve goals. This considers the customer base for the venture because what is presented to the customers and how well it is presented from beginning to end is the number one key. Providing a self-managed team will cohere to wanting to succeed at an abundant load.

Principles of management are generally termed as the act of planning, organising and controlling the operations of the basic element of people, materials, machines, methods, money and markets, providing direction and coordination, and giving leadership to human efforts, so as to achieve the sought objectives.

2. It can improve the customer experience. It increase customer satisfaction. It increase business performance.

This process has at least 4 types of methodology to improve existing business processes or create new product design processes. These processes have some areas in common while slightly changing some of the basic phases of the process. The first two

* Redesigned information flows, work processes, and jobs in order to meet customers’ needs and increase their use of profitable products.

The term efficiency is basically the ability to maintain quality of a task using a particular ability and the least amount of inputs. Effectiveness is a more straight forward direct response to a given task. Being effective means achieving present goals and measuring up against those goals.

Many ERP projects reported in the trade journals will include a description and discussion of the re-engineering of business processes which occurred when the ERP system was implemented. When an organization implements ERP, it is important to re-engineer existing business processes to conform with the “best practices” which are supported by the ERP software.

In today 's steadily evolving world, the main thing that doesn 't change will be "change" itself. In a world progressively determined by the three Cs – Customer, Competition and Change – organizations are watchful for new answers for their business issues. As of late, a percentage of the more effective business enterprises on the planet appear to have hit upon a staggering arrangement: Business Process Reengineering (BPR).

In the book Reengineering the Corporation: A Manifesto for Business Revolution, Michael Hammer and James Champy discuss a concept that he originated known as “reengineering”. The process of reengineering involves coming up with new ideas, specifically processes, which are technologically advanced and extremely effective in completing corporate work. Companies must think ahead so that they will not only succeed today, but also set the rules for future business. A critical part of reengineering involves ignoring the current procedures and structures that have been set by a company and replacing them with more efficient processes. In creating these new processes, companies must focus on the needs and wants of consumers. This will ensure customer satisfaction, which is a key part of maintaining a competitive advantage in today’s world.

Business must endlessly update their systems to keep up with the changes that occurs with their business process. Business processes are continually trying to find many ways to accomplish new and shifting goals for the business. New or shifting goals, such as changing the responsible for a current business process, or combining more than one responsible into one can be difficult and needs a clear understanding of multi-tiered systems and the business processes itself. The absence of connection among requirement and employment can lead to problems in recognizing the suitable program which must be changed to further increase the worthiness of a system in response to the new goals. Unfortunately, these changes can lead to errors and can make take longer than expected.

We analyzed the barriers and opportunities that affect global expansion of a company in class 2 weeks ago on the Competing in Global Market readings and discussions. I'm going to share with you how this may applied to Tim Horton's plan to penetrate into Philippines.