Principles of Management Final Project – A Closer Look at Express-Scripts Express-Scripts is a widely renowned company who grew from a small-town pharmacy into the billion dollar company it is today. Many factors attribute to the growth and success of Express-Scripts and any who take a closer look into how this company came to be soon realize that it has only been through the process of hard-work, dedication, strategic planning and finding just the right niche in the marketplace. Express-Scripts leads the industry in providing the right type of prescription care to both the consumers and employers by holding true to a set of core principles and values that allow it to distinguish itself and market their special brand of service. …show more content…
This means that the goal of the company is not to receive multiple contacts regarding the same issue for the same patient. This will ultimately help to expedite the process for the patient as well as the company being available to assist other patients or members. The patient will first reach the customer service employee to place their prescription order or ask questions regarding their benefit plan. At this level of service, the employee has received adequate training to understand and explain the benefit plan. The training time and expense that the company invests in at the beginning of the individual’s employment is where the result is now seen. By equipping the employee with the tools and proper service training, the output yielded is a happy and satisfied patient and/or member. An employee’s supervisor is then able to evaluate the level of service that the employee is producing by measuring against the pre-established quality metrics involving patient satisfaction, time in servicing their inquiry and resolving the customer’s issue. The Supervisor manages the employee interactions and is responsible for obtaining any additional training needed when gaps or opportunities are demonstrated in the team metrics and is required to reach out to the appropriate department to schedule the up-training. The Supervisor at this point will
10.1 – Sequential decisions: Present an example of a sequence of two or more decisions followed by an uncertainty.
| To design and build a playground and picnic area for the neighborhood. The lot is 1/2 acre of cleared land and needs to have 4-6 picnic tables and a large playground on rubber mulch with a separate area for
37.|The “Big Five” personality trait that reflects the degree to which someone is good-natured, cooperative, and trusting is considered __________.|
Controlling- Controlling is a backward looking plan as it analyzes if the actual results are in accordance with the planned results. First of all, performance standards are established then actual results are measured, after this follows the comparisons of the planned and actual results and figure out deviations, if any and lastly corrective actions are being taken to avoid such deviations in the future. Dell is a consumer-friendly brand and to maintain its competitive edge in the market it provides after sales services and asks consumers for their valuable feedback to maintain the quality of their products (Rogers, et al., 2006).
“One great opportunity for target would be to start a club card kind of like what grocery
The CIPD HRPM is an outline of what CIPD believes are the core behaviours, activities and knowledge that an individual would need to become a good HR professional. It is also to help the individual develop the above attributes for the future to add value to the organisation. It is a point of reference to show what a successful HR professional should look like at all levels and sets targets and objectives for future development for each of the bands.
* Put together a human resource guideline handbook that states what policies and procedures you will and expect the
Training: The employee will conduct on-line training assignments as well as a short time period of on the job training with an experienced CO-worker to get a feel for the position. Once the trainer feels the employee is capable of assuming his/her duties they will begin their telecommuting position. The Employee will be paid at their full rate during their OJT period.
1. Explain why understanding technology, especially in the areas of security and ethics, is important for a CEO. How do a CEO’s actions affect the organizational culture?
training to all employees in each department. A typical patient can arrive for an inpatient
▸ Most project sponsors would say that the most important output of any project is its deliverables ▸ Recall that deliverables are products or services produced or provided as part of a project ▸ For the Just-In-Time Training project at Global Construction, key deliverables include:
Let be the number of grade 9 oranges O.J. uses for bags, be the number of grade 9 oranges O.J. uses for juice, be the number of grade 6 oranges O.J. uses for bags, and be the number of grade 6 oranges O.J. uses for juice. The objective is to maximize the profit. For juice, the profit will be ($1.50$1.05)*( + ), and for bags, the profit will be ($0.50-$0.20)*( + ). Thus, the total profit will be . The objective function is: Maximize The constraints are: Constraint 1: The total number of grade 9 oranges is 100,000 lb. That is, Constraint 2: The total number of grade 6 oranges is 120,000 lb. That is, Constraint 3: The average quality of juice is at least 8. That is, This gives us: Constraint 4: The average quality of juice is at least
Project 2010 is known for its usefulness in assisting with project management. Project 2010 is good for creating, scheduling and arranging tasks for any size projects. This tool allows project managers and others to manage projects, task, scheduling and linking tasks just to name a few options. This tool is very easy to navigate that novice or skilled can clearly understand the screen and tabs needed to complete a project. In addition to all of the above, Project 2010 has ways to ensure that tasks are as you requested signified by colored bars, arrows to indicate task modes, linked and scheduled tasks. The user can always review the informative tutorial to gain more knowledge on using the many options of Project 2010.
i. Speed has become a competitive advantage; more and more organizations are relying on cross-functional project teams to get new products and services to the market as quickly as possible.
There are four functions of management: planning, organizing, leading and controlling. The four basic principles of management found in all businesses and corporations. Management is a process designed to achieve an organization's objectives by using its resources effectively and efficiently in a changing environment.