Principles Of Total Quality Management (TQM) And ISO Standards

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4. Principles of Total Quality Management (TQM) and ISO Standards
Total quality management is a management system of organization that involves all employees in continual improvement and is oriented on customers. This approach was developed by such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, and Joseph M. Juran. TQM uses next principles (Westcott 2013):
• Customer-focused. The customer ultimately determines the level of quality.
• Total employee involvement. All employees participate in working toward common goals.
• Process-centered. A fundamental part of TQM is a focus on process thinking.
• Integrated system. Although an organization may consist of many different functional specialties
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Environment
G9 - Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation ISO 9000 family – Quality Management System Flow
Pull
Perfection Labor
Environment
G10 - Reduce inequality within and among countries ISO 26000 – Guidance on social responsibility Human rights
G11 - Make cities and human settlements inclusive, safe, resilient and sustainable ISO 14000 family- Environmental management Perfection Environment
G12 - Ensure sustainable consumption and production patterns ISO 14000 family- Environmental management Pull Labor
Environment
G13 - Take urgent action to combat climate change and its impacts ISO 14000 family- Environmental management Environment
G14 - Conserve and sustainable use the oceans, seas and marine resources for sustainable development ISO 14000 family- Environmental management G15 - Protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat decertification, and halt and reverse land degradation and halt biodiversity loss ISO 14000 family- Environmental management Environment
G16 - Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels ISO 26000 – Guidance on social responsibility Human

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