Principles of Communication in Adult Social Care Setting Essay

1903 Words Jun 30th, 2013 8 Pages
Principles of Communication in adult Social Care Setting
R/606/2906

1.1 Identify the different reasons people communicate.
Communication is needed to be able to express feelings, wishes, and needs. It helps makes and develops relationships with another person. Communication is paramount in a care setting, as you can build trust with a resident and also have a good working relationship with that person and their families. 1.2 Explain how communication affects relationships in an adult social care setting.
Excellent communication in a social care setting enables a resident to trust staff. This is achieved by being empathetic and understanding towards what they are telling you. Fulfilling their request wherever
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Behaving erratically, or not being fully focused can make someone feel uneasy, and that you don’t really know what you are talking about.

Verbal communication
Vocabulary – make sure that you use words that are easy to understand, that you are not using jargon, or words that are specific to the area that you live, the resident will probably not understand what you are saying and will feel uneasy, even if they say they understand they may not, so not to feel embarrassed.
Linguistic tone – Some languages have a different tone to ours and may sound either more aggressive or passive, and once translated can mean something different.
Pitch – the pitch of your voice can change the makeup of a sentence, it can make a questions sound different and not have the same meaning behind it. You need to keep things clear for the resident and speak to them in a way that you would like to be spoken to.

3.1 – Explain how individuals from a different backgrounds may use communication methods in a different way
Residents may have different cultures and beliefs; this information should be in their care plan and should be known to all staff. They may have a different outlook on life to yourself. You need to be able to adapt to the way they like to speak. Spiritual beliefs also can have a big factor on saying something to a resident for example “Goodnight God bless” is something that I grew up with being said
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