Principles of Information Security, 4th Ed. - Michael E. Whitman Chap 01

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Licensed to: CengageBrain User Licensed to: CengageBrain User Principles of Information Security, Fourth Edition Michael E. Whitman and Herbert J. Mattord Vice President Editorial, Career Education & Training Solutions: Dave Garza Director of Learning Solutions: Matthew Kane Executive Editor: Steve Helba Managing Editor: Marah Bellegarde Product Manager: Natalie Pashoukos Development Editor: Lynne Raughley Editorial Assistant: Jennifer Wheaton Vice President Marketing, Career Education & Training Solutions: Jennifer Ann Baker Marketing Director: Deborah S. Yarnell Senior Marketing Manager: Erin Coffin Associate Marketing Manager: Shanna Gibbs Production Manager: Andrew Crouth Content Project Manager: Brooke Greenhouse Senior Art…show more content…
Hope we can figure out what’s going on this time.” “We’ll try, Bob. Tell me about it.” “Well, my PC is acting weird,” Bob said. “When I go to the screen that has my e-mail program running, it doesn’t respond to the mouse or the keyboard.” “Did you try a reboot yet?” 1 Copyright 2011 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part. Due to electronic rights, some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning experience. Cengage Learning reserves the right to remove additional content at any time if subsequent rights restrictions require it. Licensed to: CengageBrain User 2 Chapter 1 “Sure did. But the window wouldn’t close, and I had to turn it off. After it restarted, I opened the e-mail program, and it’s just like it was before—no response at all. The other stuff is working OK, but really, really slowly. Even my Internet browser is sluggish.” “OK, Bob. We’ve tried the usual stuff we can do over the phone. Let me open a case, and I’ll dispatch a tech over as soon as possible.” Amy looked up at the LED tally board on the wall at the end of the room. She saw that there were only two technicians dispatched to deskside support at the moment, and since it was the day shift, there were four available. “Shouldn’t be long at all, Bob.” She hung up and typed her notes
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