Principles of Management (Case Study)

Your task is to write a summary of chapter 15 of Management: Theory and Practice, K. Cole,

The objective of this report was to analyze Vivint-Smart Home Solutions’ performance in terms of organisational culture, management and leadership styles and motivation and how organizations have been affected by them. In this report, we identified that Vivint has an association of Hierarchy and Market organisational culture, relationship-oriented and task-oriented leadership styles and servant leadership style. Moreover, it demonstrated that Vivint has intrinsic and extrinsic rewards. These resulted in successful and unsuccessful practices of Vivint based on the Undercover Boss TV series based on three aspects which have been mentioned above. In addition, this report critiqued the Undercover Boss method for discovering the problems within an organisation and recommended other processes for uncovering issues. The results showed that organisational culture, management and leadership styles as well as motivation played significant roles in Vivint’s performance. Recommendations have been made to improve the unsuccessful practices of Vivint such as training managers to be empathic problem solver, examining and updating the working condition regularly, bonus for employees who give feedback voluntarily on management processes and offering fund to employees who are in need of support.

According to the CMSA (Case Management Society of America) and several others organizations that case management alone means that it is a collective system that helps the patient and their family needs through the communication, available resources of promoted quality, and cost-effective outcomes.

* No proper training provided for new staff. Management expects from new people to know everything already.

In late 1980s, in order to curve the increasing medical expenses, American government have launched case management. Case management not only effectively decreased the medical expenses, but also guaranteed the patients can get the necessary medical service they need. According to American Case Management Association, a non-profit organization that support the practice of case management, case management is "a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual’s and family’s comprehensive health needs through communication and available resources to promote quality cost effective outcomes”(ACMA, 2015). The personnels involve in the case management system are called case managers. Case manager is a professional with nursing qualifications holding a case load with responsibility for overseeing and/or delivering the processes of case finding, assessment, care delivery, monitoring and review for, and with, a patient and their family carer(s) (Goodman et al. 2010). Case management was first found in early twentieth century by social workers and public health nurses(Patricia, 2011). For this model, nurses, social workers, and other disciplines can work as case managers. However, in this article, I will focus on the nurse care case managers. In the Nursing case management model, all patients are assigned to a nurse case manager. For example, all the pediatric patients are assigned to

Training: The employee will conduct on-line training assignments as well as a short time period of on the job training with an experienced CO-worker to get a feel for the position. Once the trainer feels the employee is capable of assuming his/her duties they will begin their telecommuting position. The Employee will be paid at their full rate during their OJT period.

Secondly the introduction of new IT technology brought about challenges as some of the older more longer standing members of staff were used to the training for the old software. This was dealt with well by instead of employing more staff and getting rid of the less capable staff, the manage decided to mix up the work teams so that experience was mixed with inexperience, allowing on the job training to occur from employee to employee.

The meeting with a caseworker occurred in Kevin on October 25, 2013 at 11:00am and it was done around at 12:15pm. What we will assess in this meeting utilizing the survey as a manual for better comprehend case administration. The poll or review utilized for this meeting has twenty-four question identified with case administration, which we will investigate one question at once. The initial segment of the overview address distinctive capacity of case administration. Kevin was ask in view of his own involvement in the branch of Mental Health, would he dispose of any capacities from the rundown given that included: Client distinguishing proof and effort, Intake, Psychosocial appraisal, Goal setting, Resource recognizable proof and ordering, Getting

Keith lacks major leadership qualities, as the organisational layout he uses is to tell employees what to do, depriving them of guidance and support. The Hersey Situations leadership model suggests that leadership focuses on follower’s readiness (Hersey, Blanchard & Johnson, 2001). This theory suggests that at Sir Charles Wilberforce, if the employees feel they are unable to complete a task Keith should give those clear and specific instructions. If they are willing and confident Keith needs to provide them display high task orientation, and if employees feel able but are unwilling Keith would need to use a supportive approach.

For my research project, I am selecting a company that I am very familiar with. I work for Ericsson, more specifically I work for the Managed services branch of Ericsson. The company as a whole has a very complicated hybrid organizational structure that on the surface can look very bureaucratic in nature.

Immediate Problem: The problem that Bert is faced with is that he is having difficulty adapting to the structure of the company and dealing with the problems that arise.

Panera bread Ronald Shaich, CEO and chair man of Panera bread made a phenomenal growth in revenue of the company from $350.8 million to $ 977.1 million in just 3 years from year 2000 to 2003. However the growth has continued slowing down from that year on so a strategy is being strategized to help Panera Bread survive.

2. To what degree does the compensation philosophy align with corporate strategy, culture and organizational resources?

Equity theory is an idea that fairness matters to an employee’s mindset, everyone treated equally is a balanced setting for their workplace. “Supporting the theory would be best identified by an employee’s perspective of fairness.” –(Source). Everyone is treated with the same respect, no one is better than one another. If an employee feels unworthy due to not being fairly treated opposed to other employees, this can cause disarray for employees to not work efficiently or not work with each other. Therefore fairness and recognition are derived from the theory of equity, all is fair. An example of equity theory is rewarding everybody a raise at work due to many years of working and continuing their desire and motivation at their workplace. Recognizing all your employees for their hard workmanship is considered equity theory, all workers are appreciated and no one is left unseen. This helpful theory is utilized for employees to be treated all the same, this theory is efficient towards keeping your employees and motivating them as well. When everyone is recognized and treated equally this will create positive matters for your employees to feel wanted at their workplace.

The article in New York Times, “Yes, Silicon Valley, Sometimes You Need More Bureaucracy” it discusses the real issues associated with modern business practices. Management concepts and theories may be dated, but they are still just as relevant today as they were a decade ago. Business may be extremely successful, as in the case of Silicon Valley, but without the proper structure there will issues that could be detrimental to the business. Organization and management theories aid in setting the groundwork for a success business operation and focuses on protecting the business and employees equally.