Problem Solutions to Global Communication

Communication is extremely important within an organization. "To understand work and organizations in today's changing global environment, we must look both at what's going on inside the organization and at the larger culture in which an organization operates" (Cheney, Christensen, Zorn, Ganesh 2011, p1). Communication enables an organization to begin a dialogue to create awareness, understanding, and appreciation for the firm's strategic goals, ideally resulting in the satisfaction of the interests of both the firm and its environment (Schultz, Hatch, Larsen, Van Riel 2002) . This paper will analyze the communication effectiveness of Chickasaw Nation Industries, Inc. (CNI).

4.1 The degree of global interconnection greatly increased after 1500 CE at which point it started to include the Americas, and parts of the world it had not before. BEfore this time period the globe was only connected in the eastern hemisphere and places were not as open and involved with one another everywhere. After this time period trade of materials, people, and crops became more prominent and new things were introduced to new areas, this was mainly due to the introduction of water based trade and the introduction of the Americas to the rest of the globalized world.

14. Which of the following is a major role of business managers today in meeting the wants and needs of the company’s stakeholders?

The basic communication process is vital from the Figure 11.1 in this case. The definition of communication is “the interpersonal transfer of information and understand” as stated on page 300. This is monumental for the CEO Glynn Lloyd to do with 70 percent of his 65 employees being from different places like Trinidad, Brazil, Nigeria, the Dominican Republic, and Cage Verde (p. 326). He has

The success of any organisation depends on efficient and effective communications, it is important for building and maintaining personal and working relationships within the organisation and with service providers and customers.

Call centers were antiquated and no standardized measurement systems or aggregated goals existed for the call centers, and no centralized policies existed. In addition, Congress had cut the IRS budget by 11%, $4 billion was spent on modernizing information systems but still not completed, and 2,000 employees were laid off. (Davis, 1997)

Listening to employees is very crucial and important. It is an opportunity to learn about employees' needs, expectations and how the vision is perceived. Leaders need to measure the perception the stakeholders have for them and impact of the communication. It will stand leaders in good stead to measure consistently how effective they are in communicating their vision. While listening to the views of the stakeholders, it is imperative that the leader indicates it as such and understand the importance of demand otherwise stakeholders may think that their views are never taken into account.

communication upward, downward and laterally with its employees. CVS’ encouragement of open communication between employees, higher management and executives allows innovative ideas, problems and solutions to be heard in a timely manner. In terms of external communication, customer feedback is heard on a regular basis. Communication is integral in any organization…

As mentioned by Marty Blalock in the Wisconsin Business Alumni website, “communication in a business organization provides the critical link between core functions” and that makes ineffective communication very expensive for any business”.

The most important thing when implementing changes to a company is to come up with a good action plan. “A business without a viable action plan is like a ship without a rudder. Because business success requires staying on course toward a long-term goal, it 's essential to have a plan that you can follow,” (eHow.com, 2012). It ensures a company can implement successfully an action and monitoring plan. The action plan will determine how successful the changes will be introduced and implemented. In the case of Desert Communications Call Center, the company is trying to increase their profits for the company to stay afloat with the ever changing communication, technology market.

Communication is such an important part of everyone’s daily life, not only in one’s personal life but also in organizations. Also now a day, we are becoming every year more and more global and working with different countries and cultures around the world. Henceforward, globalization is increasing, which makes communication a very important part of doing business internationally.

Communication is discussed in every aspect of course material for this class. Even the differing topics highlight the theory of active listening, which means to strength interpersonal relationships through communication. Fisher and Ury’s book centered on developing principled negotiation skills that would produce win-win situations. (Fisher & Ury, 2011). While a crisis is not always a negotiation situation, they share a similar theory on the use of active listening. It allows managers to build upon feelings of trust, openness, and support that is directly related to positive relationships. Utilizing probing responses during discussions allow for the gaining of knowledge relating to potential problems within an area. Communication skills are needed for a manger’s success because using correctly it can influence the emotions of others. Unknown situations require focusing on the problem at hand while ensure both employees and outside figures that the organization will survive.

Communication is an area that all companies must value. If a customer has a need or want they must be able to communicate that to the company. This will allow the company to achieve optimal satisfaction with their customers. This will be beneficial to the company because with optimal customer satisfaction

Companies want to have a competitive edge over others in the business. Global Communications is at point, where they need to make some changes to their organizational structure to remain competitive in the market. The new approach of Global Communications will bring astonishing opportunity for growth in the industry however ethical dilemmas and issues will arise when the company implements the new plans. This paper will evaluate the issues and opportunities facing Global Communications in their goal to become a global leader in the industry. First a look at the situation Global Communications is facing to better understand opportunities and issues. While it may sound fairly simple that there is a business problem that needs to be solved, in reality it is not so. This is because business problems have various dimensions and people tend to interpret some of these dimensions separately. The common problems that occur because the problem was not accurately understood in the first place are as follows: 

WCC have a wide range of key stakeholders, thus continual engagement with these stakeholders is an absolute must. As is why there is a need for a variety of methods to be put in place in order to have continual consultation with all levels of stakeholders. WCC must engage staff of levels including Executive, senior and middle management groups as well as other staff from various departments.