Define the term problem solving? Problem solving is a mental process through a detail of problem that involves analyzing and solving problems. The goal of problem solving is to overcome the obstacles and find solution that best resolves the issue. Discuss two (2) problem solving strategies that are used by service organization (9 mrks) BRAIN STORMING A problem solving strategy normally done between two or more people, ideas are shared an as more ideas shared, ideas may develop. To begin brain storming a group of individuals gather with ideas and a next individual do the recording of the ideas shared. Each individual must share their ideas, the more ideas share is better for the brain storming. Brain storming must be done in an acceptable environment if employees are afraid their ideas may be rejected. A list must be prepared compiled and distributed to group members for later discussion and a second meeting must held be to recommend the most appropriate solution to be used and resolved the problem. DIAGRAMMING A problem solving strategy that provides visual representation of the problem and facts, there are four main methods: • Pro/con sheet – use to solve problem choose specific course of action. Write down the problem then draw a line in the center with one side saying pro and the next saying con, it works well in choosing solution. • Flow chart –is a helpful problem solving diagram which shows the flow of a problem, it cannot solve the problem but it identify
The approach described by Drs. Paul & Elder assist Army Officers in solving problems using the Army Problem Solving Process described in FM 6-0, Commander and Staff Organization and Operational (2014). The experts approach, the elements of thought, its described using the following elements: purpose, questions, point of views, information, conclusion, concepts, implications, and assumptions. The Army Problem Solving Process consist of these seven steps: Gather information and knowledge, identify the problem develop criteria, generate possible solutions, analyze possible solutions, compare
The reason some officers have resisted implementing problem-solving strategies is because problem solving has a dual focus. According to the course text, the first focus, is that it requires incidents to be linked to problems. The second focus, is time devoted to “preventive” patrol is required to be spent proactively, which determines problems in the community and their causes (Miller, Hess, & Orthmann, 2014). Although problem-solving is ideal, unfortunately officers cannot ignore specific incidents. For example, when call come in, officer respond as quickly as possible. In addition, even if officers respond to incidents, seek symptoms of problem, or both, the public can help or hinder their efforts (Miller, Hess, & Orthmann, 2014).
In the problem analysis phase of effective decision making, group members should recognize any obstacle that may arise that needs to be improved or changed and determine the characteristics, magnitude, and possible cause(s) of that obstacle confronting them. This phase lays the groundwork for what the group should be prepared for as they work together (Hirokawa & Salazar, 1999 p. 170).After analyzing the problem, the group should then discuss and establish goals and objectives in order to generate proposed solutions of
Problem-solving involves decision-making is important in Management and leadership.my job at Merseyside police on the CSI team involves a lot of problem-solving and decision-making. Well me are called out to investigate a crime scene taking samples such as DNA and other types of forensic evidence we have to decide if the evidence is relevant to hopefully catch the perpetrators and get a successful conviction. Making a good decision requires a combination of skills, clarity of judgement which is important in my job role. We recently had a meeting regarding problem solving and we identified seven steps to solve problems effectively.
I have learned many from the introduction Flowcharting written by (Streib Bill), “Flowcharting is a detailed graphical representation of a process or procedure”.
A flowchart is intends to show a process from start to finish and visibly show the required steps in between. The decisions and the times they are made in the process can modify the process making it easier or complicate it further. This process will be
3. If you can 't afford to invest in foreign facilities, don 't have time to even learn the foreign market, but you are willing to give someone else the right to make and market your product for a fee and royalties, your best bet for
Define the problem is the most useful strategy for me. It is often hard to identify the root of the problem when making a decision. For example, goal setting can be difficult when you have more than one goal that you want to accomplish. I have so many goals that I want to accomplish, but the problem is trying to finish them all at once. Doing so I never complete any goals. It becomes too stressful and overwhelming. Once I define the problem I can start organizing the information from what is important and what is more realistic to complete first.
Students will enter class and their first activity will ask students to create an annotated flow map of events from the 1950s and 1960s that review student knowledge. There are different levels to this activity in order to enable success of students no matter whether they are advanced, average, or struggling learners. Students will be placed in flexible categories and given their assignment (Beam, 2009). The assignment on the surface will look the same; however, when students begin working, advanced learners will come up with the review concepts on their own, average students will have a list of topics to put in order and annotate, and students who are struggling will use option boxes to put review items in the correct boxes with annotations (Beam, 2009). Once students complete their version of the flow map, they
Problem solving skills entail two distinct mental skill analytic and creative thinking. Analytical thinking utilizes comparing and contrasting, evaluating and selecting, to find the best alternative (ITS Education Asia, 2005). Creative thinking uses the imagination to create a large picture of the
However, flowchart is capable of showing the overall flow of instructions from one process to another and even files and devices involved in the process. We can see the individual processes just at a glance (like the number of decision making operations). In terms of a conceptual model, it is easier to show iteration (loops) and conditional statements using flowchart, which in case of pseudocode, can easily be as complex as the program code. Furthermore, flowcharts follow a standard format which makes it easy to explain to other programmers (Heathcote, 2000).
Mr. Stepien stated that the reason he has the students formulate questions and writes them on the board is to help the students see the process. He stated the as profesionals we often skip the chart making because we've already developed a pattarn of calling in our minds the important questions we want to consider. He then stated if you watch a really good expert problem solver at work it almost looks invisbale,that thinking process. However, if you watch a good problme solver who gets stuck, you can almost see thier brain go back and say what did I miss. This metacognition thinking about the way they're thinking, has really gotta be devloped in kids. The chart process is a great way for kids to give explicit attention to what thier brain ought
solving the issue. Information seeking: When ever I am facing a situation, I try to calm myself down, ask myself questions about how, what I can do, who to talk with, to gather information.
Problem solving is a universal process that allows us to make decisions on everything from what to eat and what to wear. These steps contain the necessary knowledge that has been constructed through previous life experiences. Without sufficient experience the supports designed to strengthen our choices are weakened ending in the ultimate failure of the problem.
Every day individuals are faced with many different problems for example deciding what to wear, finding a suitable place to park your car or even completing an assignment. Whatever the problem is, ‘problem solving is defined as any goal-directed sequence of cognitive operations’, as suggested by Anderson (1980, p.257).