Essay about Problems with Interpersonal Communication

990 Words 4 Pages
“What, what did you say?” I often find myself saying this when talking with children. The likely culprit of why is poor listening habits. “Most people spend mere time listening than they spend on any other communication activity, yet a large percentage of people never learn to listen well.” (TLSC, 2008) The above example is what I like to call “pseudo listening.” People will be thinking about something else but appear to be listening and only get about half the intended message. Recently at my father’s (Ron) company because of a pseudo listening instance a $400,000 dollar piece of equipment did not get specked correctly. When it was delivered to the customer at Company B the blast doors did not fit properly on the dryer unit. As one …show more content…
X received very vague information from the engineer at Company B. Mr. X relayed this wrong information to the planning department at Ron’s company. In the end this resulted in the final product being rejected. This caused Company B a great deal of money and Ron time and money as well. Had Mr. X listen to what was being quoted and asked for more concrete information the entire situation would have been different. During the listening phase if Mr. X had been truly engaged he would have realized that the placement of the welds was specked on the wrong spots. They were about ½ inch off, nonetheless it was incorrect. Rather he focused on getting this other job so he was thinking about that instead. The result of the project was Company B didn’t want to pay for the work and Ron was out $ 400,000 dollars. Thus creating a negative affect on the business relationship however, this could have been avoided with some good listening habits.
Improving the Situation “A good listener wants to see how the facts explain the ideas and the evidence supports arguments, and realizes facts are important only in relation to principles, ideas and arguments.” (Oregon State University, 2008) If Mr. X was using good listening habits he would have gotten the message, decoded it then asked clarification questions. Which, would have resulted in Ron and Company B both being satisfied with the product? One of the other factors I mentioned was Mr. X leaving in the

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