Process Enpcompassing Goals, Values, and Efficiency that Leads to Successful Business

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

Customer service is a term which means a measure of how well products and services meet or exceed the customer's expectations. It is important to have this within a business as it creates a good relationship with the client and you gain their trust, It increase customer life time value and retains customers to stay with your company and have repeat sales. Having good customer service will also reduce negative feedback such as bad words getting around about the company.

Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.

Customer service plays a vital role in the running of this organisation. As they have many competitors they try extremely hard to stand out above the rest with their customer service approach. They use the slogan ‘Every little helps’ to

Process Quality is the second approach we use with a concentration on validating that the policies and procedures implemented to maximize quality and customer service are being followed. We also use Process Quality to make sure the implemented procedures are the most appropriate to achieve the goals. This approach is better known as “continuous improvement” and was made famous by Edward Deming. Deming taught that by adopting appropriate principles of management, organizations can increase quality.

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

Consistent, high-quality customer service is essential to the sustainability of the company; something that is only possible to deliver through engaged, motivated and properly-trained employees. Certainly stakeholders agree, as labour relations and employee engagement rank highly among the issues they consider of greatest materiality.

To report the correct result is essential to have a good program of quality control (the operational techniques and processes that are used to fulfil the needs for quality), quality assurance (the overall systematic monitoring and evaluation of a product or service to ensure that standards of quality are satisfied) and quality assessment (internal or

Continual improvements are essential for businesses to attain a competitive advantage in their industry and remain profitable. Riordan Manufacturing must apply Total Quality Management (TQM) to their organizational processes to eliminate waste, reduce costs, increase productivity, and focus on customer satisfaction. This paper identifies an improvement plan by outlining the steps of Riordan Manufacturing’s developed quality management process and required actions. The quality team defines variation in relationship to the selected process and explains how decreasing variation is integral to TQM. The team examines quality tools for identifying and monitoring process variability and

Automating process controls to ensure systems correctly process and record information. (FFIEC IT Examination Handbook InfoBase - Design Phase., n.d.). Quality management techniques that improve quality assessments include error detection, process control, and process design. These processes detect missing values, improve recurring errors, and help optimize effeciency. (Even, A., & Shankaranarayanan, G., 2009).

Most of the time the individual needs of customers and the methods of providing customer service vary between different types of businesses. Also customer service may vary between different businesses even though they are providing the same goods or services, this could be due to the businesses taking different approaches towards customers. Simpler methods of customer service are like, giving information about the shop opening times, special staff trained in dealing with customers and the shop dealing with complaints and refunds. Business customer service departments must also keep various aspects of their department constantly under review to allow them to make changes in the way the company deals with customers.

Seven QC tools are fundamental instruments to improve the quality of the product. They are used to analyze the production process, identify the major problems, control fluctuations of product quality, and provide solutions to avoid future defects. Statistical literacy is necessary to effectively use the seven QC tools. These tools use statistical techniques and knowledge to accumulate data and analyze them.

Quality assurance is a process of evaluating overall production performance on a regular basis and assures the production’s satisfaction in terms of quality standards.

The benefits of having standard processes and procedures are that EnerMech can be more positive about achieving a consistent output. The process can be rolled out for new employees, therefore continuing the consistency of output. Also, the internal audit department or outside regulatory bodies are more likely to be satisfied with the standard process than one that could be completed in a variety of ways. http://www.isixsigma.com/methodology/business-process-management-bpm/standardize-processes-make-change-stick/

Quality assurance helps develop all the steps that make sure that the products manufactured or the service delivered will always be of the highest quality possible.