Process Of Interaction In Health And Social Care

Being able to communicate with various different people is vital when working in the care industry. Communication between the service users and staff is the most obvious and important. However, communication has to take place between staff and the family of the service users. This is because having a bond with the family as well as the child allows both participants to feel more comfortable in the environment and ensures the family that their child is in a good place. It is also crucial that colleagues are able to communicate at a sufficient standard as well. The reason for this is that when working with people who need care can be very stressful at times, therefore not getting along with a colleague may cause more stress within the care setting.

P1 – Explain the role of effective communication and interpersonal interaction in a health and social care context

P4 Explain strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

With working relationships you have clear boundaries and policies and procedures in place that you must follow. You must follow the code of conduct. You are involved with the certain people for a reason and you cannot choose these relationships.

A plan that could be used to clarify a misunderstanding would be if a service user could not understand ones line of questioning, pictures could be used to combat this if the misunderstanding was still apparent after using this method one could resort to writing down the question and asking it slowly and clearly so that all parties understand what is being asked or requested.

In this assignment I am going to be explaining the factors that may influence communication and interpersonal in health and social care environments and also I am going to be explaining the strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. I will be including sensory deprivation, foreign language, jargon, slang, dialect, acronyms, cultural differences, distress, emotional difficulties, health issues and environmental problems, misinterpretation of message, aggression, assertion and how they can be overcome.

This essay will explain the different roles of effective communication in health and social care settings. The communication between colleagues service users and also why multi agency working is important in effective communication. It will include all the communication forms which are interpersonal interactions, communication and language needs and preferences. Effective communication when having conversation with the service users even work colleagues when having an effective conversation. No one will get confused and will be able to understand the conversation by explaining it in detail. Multi agency working is really important to effective communication because multi agency working is part of multi-disciplinary team. (Stretch and Whitehouse, 2010)

Explain factors that may influence communication and interpersonal interactions in health and social care environments.

1.1 A working relationship is different from a personal relationship in a number of ways, first is boundaries. You can ask someone in your personal life any number of questions, but a working relationship must be held as a professional one and the boundaries are in place, like not showing romantic interest as this can construed as unprofessional. More often that not you are likely to divulge intimate feelings or information to colleagues, but you would likely share these with people you are involved with. Working relationships also change your behaviour towards people. With people that you support with colleagues, manager and other professionals.

It is essential that everyone’s focus is on providing the best care and support to individuals, for example:

Primary care is the first point of contact Canadians have with the health care system. This point of contact can either be through a physician, a nursing practitioner, a nurse, other health professional. Whereas Primary health care deals with effectors beyond traditional health care that effect the health of an individual. These roles include income, housing, education, and environment.

In observation, (Fahnestock, McComb, & Deshmukh, 2013) stated "Information technologies are transforming the way healthcare is delivered. Innovations such as computer-based patient records, hospital information systems, computer-based decision support tools, community health information networks and new ways of distributing health information.” (p.3.2). In the sector of delivering healthcare using technology, has made it easier for healthcare professionals to access medical records, digitization of prescriptions and view test results. With the use of high-performance devices being used in the hospital, helps to make the jobs of healthcare professionals a little easier. As well as relieve anxiety from anxious patients that may be awaiting lab results to come back. Therefore, IT devices and services has been and continues to be a tremendous help and game changer for the healthcare system. However, there is still a lot of work to be done to help shape and reform the healthcare

M2, review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.

M1 Assess the roles of effective communication and interpersonal interactions in health and social care with reference to theories of communication

Evaluating the strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions.