Process Quality, Measurement & Review Keep a Company's Standards for Customer Service

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Process Whenever a client interacts with a customer, a measureable degree of service is provided. Interaction with a customer over the phone requires an active awareness of the problem and seamless customer service across domains. Many companies require agents to adhere achievement statistics and procedures, which creates a standard. A combination of feedback from various levels of operations, will allow the call center agent to consistently output quality service. In this paper we will discuss the some of the processes that contribute to exceptional service in a call center environment. Customer service refers to the ability to provide a product to the customer and also the manner in which you deliver the product. The overall experience…show more content…
All employees should frequently review compliance standards to ensure the integrity of the company. Feedback is the response you receive from a client or product. It is necessary to receive information about how users perceive your product, because it allows you to rate your brand. Feedback may originate from management, your client or the end user. Management may request feedback from a specific gender to gather ideas about the benefits of the product, with hopes of increasing sales. The goal of the feedback is to grade your company’s performance, which assures the quality of the product matches the perception. Telephone etiquette requires you to give respect, courtesy and attention to the customer. All phone conversations require some form of telephone etiquette. Using telephone etiquette is necessary in any situation that involves speaking on the telephone. Use of active listening and proper word choices during telephone conversation exercises proper etiquette. Telephony-Phone Technology/Voice is the process of transmitting sounds electronically from one point to another. The technology is present in any industry that uses computers and phones. Telephony-Phone Technology/Voice is a process that is widely used in a day-to-day environment. The fast paced business market requires flexibility. Therefore, use of this type of technology allows for efficient productivity. Process Quality is a process that
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