Process Quality, Measurement & Review Keep a Company's Standards for Customer Service

993 Words 4 Pages
Process
Whenever a client interacts with a customer, a measureable degree of service is provided. Interaction with a customer over the phone requires an active awareness of the problem and seamless customer service across domains. Many companies require agents to adhere achievement statistics and procedures, which creates a standard. A combination of feedback from various levels of operations, will allow the call center agent to consistently output quality service. In this paper we will discuss the some of the processes that contribute to exceptional service in a call center environment.
Customer service refers to the ability to provide a product to the customer and also the manner in which you deliver the product. The overall experience can be positive or negative, which allows for a range of satisfaction. Domains are different fields or scopes of knowledge. You can apply customer service across domains over the phone, in person and directly via the product. Customer service occurs whenever a company offers a service to a consumer.
Process Quality, Measurement & Review all refer to the production process and assessing the level of service the company provides to the client. When you review and measure the way you run your business, it allows you to more efficiently execute operations. Quality control is the review of all factors involved in the production, which includes customer service. You will use process quality when you want to analyze and improve efficiency. For…