"Product Centric Business Model & Customer Centric Business Model: a Comparative Study of Brac Bank

Based on segments, customer centric offerings are to be offered. Each customer has their own liking and disliking as well as proper planning. The right time to offer also plays an important role. This will avoid unnecessary mailers/calls to be made. Customers normally tend to ignore mass mailers and emails which are sent on regular intervals as they feel that they are junk mail. It is also important to determine the best channel of communication the customer is most likely to respond to. Valuable resources and time is saved and also frees marketing resources to concentrate on other customer and plan for newer programs. Overall, we can work with our customers on helping us improve our customer service and provide the quality service that the customers deserve. It is in this endeavor to have a sustaining model to keep the customer engaged throughout their relationship with the bank for growth and profits in the long run.

Bank of Baroda is one of the leading commercial and retail banks of India, which increasing presence in foreign markets too.The bank holds a strong position in the Indian banking industry and witnessed a Y-o-Y growth of ~20% in its global business. The bank has been making continuous efforts to diversify its business and focus more on the areas like retail, MSME and agriculture credit. The bank holds a strong capital base too, with current Capital Adequacy Ratio standing at 12.28% under the BASEL III norms. The bank also saw a decline in its NPAs, although it is not quite sure that whether this trend is expected to be continued in future as well or not. Moreover, the bank’s management has stated the bank is going through the last phases of its restructuring programs, indicating that the

The growth of the bank’s revenue for its shareholders, is also as a result of the respect the bank has on delivering quality services, respecting the views of everyone involved in their business, having a leadership system that is easily approachable, being

A very important part of any successful bank is to provide help and support to their customer whenever and wherever they are to require it, and so to be able to provide an award winning customer services would create a better experience to the customer, and consequently creating ripple effect, first by creating a satisfied customer, to which ensures to increase a customer 's chance to increase his/her business with the bank and therefore increasing the the organization revenue, and also to increase the institution net promoter score, to which the bank service have provided both a happy customer, and also a promoter of the bank which helps it to attain and acquire new customers due to current customer appraisal of the bank which lead to the new relations created by the bank.

This process achieved them customer loyalty and increased the revenue for the bank and reduced the cost for them. According to many researches, banking is the sector which doesn’t need too much promotion techniques rather than the best way to adopt is to take care of the customers by the transaction accuracy and

BBB Bank plc (hereby mentioned as the ‘Bank’), has a great power in the market due to the large selection of banking services and products being offered. The Bank current approach seems to be focused on profit making, with wrong selling techniques which lead to miss-selling of endowment policies. It is also being noted that the bank has invested customer’s money in derivatives which had made a loss. Apart from that, it is being stated that a whistleblower accused a member of the board of acting unethically and trying to hide the true picture of the bank’s financials.

The bank’s entire value chain shifted and stated to be based on customer value propositions. Bank of the West shifted its views on value chain from a product/service centered view to a more customer needs centered view, clearly defined its customer value proposition and it worked towards it. BofW realized very quickly that, its customers didn’t just need accounts, but full-fledged financial services such as online banking, ATM services. Its products/services were not the primary drivers of business, but secondary. The customer experience was clunky and quickly needed updating. The bank decided to split its products/services into four major groups. CBG – Consumer Banking Group, RBG – Regional Banking Group, NFG – National Finance Group and WMG – Wealth Management Group. These groups allowed the bank to operate each major division with its own separate value chain tweaks to it, but the overarching processes where the same for each, being that the banking industry conforms to customer driven instances. The value chain process almost usually starts off with some form of advertising a new product/service

Customer satisfaction is very vital to organizations, as consumers make generalizations based on services they are offered. This study will inform customers of the technological improvements that are being put in place to make their banking experience more hassle free and convenient to them. Banks will also benefit as information about new features being offered will be available to customers and they will in turn make use of the new services being offered. This project will also benefit me as the researcher, as it will inform me of the various types of technologies available in the Jamaican banking sector, the importance of each and how they operate.

The report provides a research of the customer oriented strategy adopted by ASB Bank Limited and significant impact of an information technology on this

My summer project with HDFC BANK proved to be highly valuable and informative sojourn. I got some valuable insights from this exercise, which has definitely enabled me to hone my skills and widen my perspective towards banking in its modern prospect.

To highlight the current banking scenario in our country, the Indian Banking Sector is one of the quickest developing areas of the economy. With subsequent rise in extra cash in the hands of their citizen and expanding exchanges through ATMs, Internet and Mobile Banking, the Indian Banking Industry is good to go to confront coming years with new arrangements and key changes. According to the Reserve Bank of India (RBI), the

Finance has come a long way since the time when it wasn't recognized as a factor for growth and development. But recently, it is attributed as the brain of an economic system and most economies strive to make their financial systems more efficient. It keeps the policymakers on their toes as any problem in this sector could freeze the entire economy and even lead to a contagion. Financial Inclusion is an emerging need in day-to-day life which includes the all folk into the banking fold. Indian economy in general and banking services in particular have made rapid strides in the recent past. The Financial Inclusion concept has been introduced to entail the delivery of banking services at an affordable cost across a vast section of the underprivileged folk to get benefit from and improve their standard of living.

Corporate Banking business envelops a broad range of businesses and industries. Customers can leverage on its know-how in the following sectors mainly:

As a mandatory requirement of the Bachelor in Business Administration (BBA) program under School of Business at North SouthUniversity, this report entitled - “How SouthEast Bank gets Sustainable competitive advantage through successful disbursement procedure of credit." - is a connived depiction of the two month long internship program at the Network Services Center in Hong Kong and Shanghai Banking Corporation Ltd. under the faculty-supervision of Mr. Junaid Khan, Business Faculty, North South University and organizational supervision of Mr. Md. Minhazur Rahman, Assistant Vice President, Credit Division. This internship program gives me the opportunity to come into close contact with the

In Bangladesh the banking sector is expanding day by day. A number of new banks are also taking preparation to merge in the market. Banking process is becoming faster and easier because internet banking system has already introduced in many banks. Now-a-days in order to keep pace in the competitive field all the banks are trying to come up with the innovative products and services to satisfy their customers. On the other hand customers also need to have an idea about all the process and products of the different bank in order to make a right choice.