The digital platform is structured around two pillars: firstly, Healthify must ensure the highest standard of privacy and security in handling sensitive health information. Secondly, since the aim of doc.com is to unify all of Canada’s health care providers under one platform, Healthify must ensure redundancy, data safety, and extremely minimal down time. Should a problem similar to that affecting the Phoenix payroll software occur, the healthcare system would be crippled. In order for it to be effective, stakeholders must be confident in doc.com’s performance. Given that doc.com will handle vast amounts of personal information, the platform will be closed. Open sourcing can be beneficial for certain pieces of software,
A powerful IT infrastructure is necessary to advance healthcare quality. Among countless other advantages, an effective IT infrastructure generates accurate and accessible performance data, allowing monitoring of results. However, Hill absorbed the cost to physicians which encouraged their physicians to adapt to the new system. Similarly, they made sure the system was user friendly which lessened frustration and resistance.
A significant, impactful trend on healthcare organizations (HCOs) is the implementation of technology-based information systems (IS). The systems consist of hardware and software used in gathering and processing data that supports the provision of patient care. There are administrative systems, which have been in place for decades and their usefulness are highly recognized. They track services rendered, billing processes used for third party payers and patients, as well as payroll for employees. Administrative systems are essential for the financial component of a business. More recently, the importance of clinical information systems has moved into the spotlight. They are intended to
An information technology strategic plan developed by Langley Mason Health (LMH) aimed to empower health care consumers and healthcare workers to change data into information to expand services of the clinics as well as electronic medical records. However, there are insufficient funds for equipment, technology and routine maintenance for its facilities (Wager, Lee, & Glaser, 2009). The hospital planned to construct several satellite locations and there are limited funds left yearly to spend on technology implementation and to purchase equipment. The LMH system had a delay in fully going live with computerized prescribers order entry (CPOE) because of many foreseen complications during the development (Wager, Lee & Glaser, 2009). While the issue of CPOE implementation is being resolved, pharmacy and nursing department is looking at the purchase of smart IV pump that will spend roughly half of the budget for the fiscal year. This paper discusses the case study about LMH, different views how LMH should proceed and how to mediate the two different views.
The benefit of technology in healthcare can help improve quality of care and reduce adverse events. Kaiser Permanente invested in an electronic medical system to increase positive clinical outcomes. Implementation of the health information system would have three system functions. The first objective was to reduce operating cost by improving staff efficiency, reduce patient’s number of hospital days, and reduce adverse drug events and increase preferred prescription adherence. The second objective was to increase revenue which was accomplished by improving appropriate billed charges, improving coding accuracy for Medicare risk, and increase collections. Decreasing capital expenditures was the final function which was achieved by decreasing
Over the past few years, we have notice a significant change in the workflow of a healthcare organization. This change is caused by the technological advancements of Health Information Technology (HIT). One of the many technological advancements of HIT is the Electronic Health Record (EHR). Electronic health records are a patient’s paper chart in a digital format. It always contains real time information and can be easily accessible. With EHR put into act, it has the ability to electronically view and share a patient’s medical history, past and current medications, immunization dates, any diagnoses or allergies, as well as testing and lab reports. It is also used to document and store data, in addition with many more abilities. It is important to understand the purpose, application, challenges, and advantages of an electronic heath record. In order to get a greater understanding of its use, we will use a private family medicine practice as the foundation for implementing the EHR.
Technology has had a role in healthcare for some time, but only recently has it matured to a point where it can support operational, business and clinical functions of healthcare organizations. In the past, many hospitals used technology for specialized departments and unique roles, but the concept of a complete electronic health record system did not exist until the early 2000’s. The American Hospital Association (AHA) Information Technology (IT) Supplement to the AHA Annual Survey stated that in 2008 only 9.4% of hospitals had a basic electronic health record (EHR) system (HealthIT EHR, 2014). They defined a basic EHR as having electronic clinical information that includes results and the ability to enter and view clinical notes. Without the ability for healthcare organizations to capture clinical information electronically, an online patient engagement solution cannot
In Stage 3, enhancements to the UMUC Family Clinic business process will be proposed by recommending HIT (health information technology) solution, consisting of a certified EHR (electronic health system)/EMR (electronic medical records) system. Once this system is implemented, it will immediately improve the current process. Customer complaints are high, and the focus is on the long wait times and redundant processes when a patient arrives to be checked in. Moreover, some nurses are not readily available, because they are preoccupied with other administrative duties within the practice. Inconsistent record keeping practices lead to additional time searching for patient records. A HIPPA violation may be detected if a patient’s record is misfiled or lost; henceforth, creating a need for supplemental time and possible duplication of another medical record may be required. This process can be greatly improved by the HIT solution using a terminal loaded with the EHR solution. This will allow patients the ability to enter all of their health record information upon their arrival and that information will be instantly available to the nurses and doctors. This process will also give the patient the opportunity to validate the information and make any necessary changes (benefit information, addresses, phone numbers, and medications).
All companies involved in any type of medical field whether social care, mental care or physical care, are affected by the need for Health Information Exchange. This includes small organizations to large multi-hospital organizations. Healthcare has become a competitive field with organizations needing to control their costs, while keeping clients by providing the best care possible. Patients have come to realize that if not satisfied with their care, they will go elsewhere. This has allowed for a competitive
These two groups’ involvement in the project are minimal. The patients should be informed about the project by their physicians and the support staff (Patient Portal Increases Communication Between Patients and Providers, 2011). Patients should be encouraged to provide feedback to the staff at BVCHC about their experience using the system. Their feedback should then be considered when analyzing possible adjustments to the system. Some of their expectations are to have faster and more direct access to their physicians as opposed to calling into the call center to have their medical questions answered. In addition, they also expect to have electronic access to their health records and test results through the patient portal (Patient Portal Increases Communication Between Patients and Providers, 2011). The call center, on the other hand, has a very minor stake in the project. They should be informed about the project by their management team. Feedback from this team should be encouraged in order to see if the project’s expectation of minimizing patient calls to this department have been
Grand Hospital was an early proponent of incorporating a health care information system (HIS) at its facility. Computerized clinical data may be stored in aging systems used in proprietary formats which may be difficult for other systems to access. The use of proprietary programs may lock customers into using only specific information systems. Grand Hospital’s HIS is a proprietary system that may not to be able to interact with other programs.
The variation in information needs across any healthcare provider organization forces healthcare information technologies (HIT) platforms, systems, processes and procedures to align its design to support the unique information needs of each department and role. The greater this alignment of HIT systems and technologies to specific administrator, doctor, nurse and lab technician roles, the higher the level of overall systems performance and results attained (Agrawal, Grandison, Johnson, Kiernan, 2007). Just as an enterprise has strategic information needs that help to define the future direction of the business, healthcare provider organizations also have a comparable set of strategic information needs. The administrative roles in healthcare providers need to have a consolidated view of the organization from a cost, quality management, service level, patient recovery rate, patient satisfaction and profitability standpoint as well (Middleton, 2005). All of these factors are often gathered together in a dashboard that administrators often rely on to manage the core areas of their healthcare business (Leung, 2012). Administrator's information needs are also longer term in nature and more oriented towards the development of strategic initiatives that will last several years, requiring
The Healthcare Cost and Utilization Project (HCUP) records would not be possible without the followers’ establishments that subsidize information to HCUP. Many of these organizations have websites to recite their information or provide statistics based on their state data. Pennsylvania is my state, and it is one of these states that participates in the Healthcare Cost and Utilization Project (HCUP). The name of the Pennsylvania state contact person and contact information is
Many of the issues with Ontario’s healthcare system revolve around the decentralized and fragmented process of collecting and accessing patient data. Healthify aims to solve these issues with doc.com: the innovative SaaS
The healthcare industry needs to address consumer’s direct needs for services; which would improve overall health outcomes success rates. For example, patients having access to schedule customized services appointments using health information technology would improve overall compliance. The patients using health information technololgy will be able to choose service of choice and coordinate availability according to their schedule. According Murphy (2011)g to Saha, Beach, and Cooper (2008), consumers are more interested in maximizing each medical office