Productivity in Public Administration

1790 Words8 Pages

The issue of productivity management sometimes referred to as performance management is an area of great concern to public mangers. There are several strategies that can be used in public management but the selection and use of the most suitable one depends on the situation and the manager involved. Managers in the public sector are usually confronted with complex problems that require strategy thinking in order to find the most suitable way forward (Milakovich, & Gordon, 2007). These complex issues present a big challenge to the government in trying to find the most appropriate method to use. It is important to choose the strategy that considers long-term goals in its approach to the
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The biggest advantage of this method is that the customer is usually the centre of focus. The other advantage of this method is that it ensures that those concerned are in a continuous programme. This should include an improvement in all aspects touching on the organization. TQM operates on the concept that the system should be an integrated one by using strategy and data as well as effective communication. Most of the shortcomings in public administration like the ones witnessed in the Hurricane Katrina case are due to lack of consideration and coordination. Response to problems of this nature was clearly not in the public administration’s policy and that is why the government was caught unawares; without no strategy to adopt. Quality principles are integrated into the culture as well as activities of the concerned organization or government department in order to ensure quick response to complex problems. The key point in TQM is focus on the customer. In an effort to improve quality, managers are called upon to remember that it is the recipients of the service who can determine levels of quality that the service should meet (Starling, 2007). It is the customers’ needs that dictate the type and quality of goods and services but not the managers and owners of the organizations as had been standard business practice in the past one decade. These needs are
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