Professional Communication In Patient Centered Care

Within a health care setting communication is a necessity. This communication not only includes the need for professional communication but also the way in which information is shared to the patient and to other healthcare workers. Another important aspect of health care worker such as a nurse is the effectiveness off a handover. Within the video, Effective Communication in nursing these three aspects of communication (Professional communication, provision of information and handover) were seen and will be analysed further, within this essay. These will be analysed through the three aspects, the care of the patient, the image of the individual nurse and the health outcomes of the patient. All of these three aspects of communication are vitally important to the overall patient needs.

Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.

Respect, compassion, concern, shared decision making and communication are seen as basic elements for PCC. PCC is said to improve the quality of patient care, reduce the cost of care, and increase satisfaction among nurses, physicians and patients by strengthening professional practice and maintaining the values of the patient and healthcare providers. It is evident that effective PCC requires health professionals to have good knowledge of clinical practice, as well as skills in data gathering, clinical reporting/documentation, procedures, communication, and relationship development with patients their families, and other professionals. However, inadequate emphasis on PCC in education, a lack of coordination and collaboration among health professionals, a shortage of staff, and the dominance of a biomedical model of health care act as barriers to the delivery of PCC. This implies that the implementation of PCC requires a planned and coordinated approach, with sufficient staff, efficient teamwork, and adequate education of healthcare providers. Hence, this report analyses the advantages and disadvantages of Patient Centered Approach to Health care System trying to focus on the consumer satisfaction and importance in terms of providing effective health care service. In today’s technological advanced century, people do not have time to ponder

Communication involves information being sent, received and decoded between two or more people (Balzer-Riley 2008) and involves the use of a number of communication skills; which in a nursing context generally focuses on listening and giving information to patients (Weller 2002). This process of sending and receiving messages has been described as both simple and complex (Rosengren 2000 in McCabe 2006, p.4). It is a process which is continually utilised by nurses to convey and receive information from the patient, co-workers, others they come into contact with and the patient’s family.

Communication is any form of expressing and receiving of messages between individuals. The importance of Communication in the nursing profession is to maintain high quality care for the patient but also maintain effective collaboration between professionals. Boykins, D (2014) states that the “registered nurse is expected to communicate in various formats and in all areas of practice”. Various formats include speaking to patients and coworkers as well as utilizing appropriate protocols and systems to effectively communicate regards to patient’s status.

Therapeutic communication is seen as a complex skill that involves much subtlety and requires a range of different approaches (Jones, 2009). The importance of therapeutic communication and professional relationships with patients as a prime means of attaining healthcare treatment found to be the underlying theme in interpersonal relationships ( Arnold and Boggs, 2011). Therapeutic communication can create a nurse-patient relationship that enhances choice and responsibility, improves patient input and cooperation and thereby maximizes care outcomes (Rosenberg and Gallo-Silver, 2011). By integrating knowledge with compassion, the skill of therapeutic communication is regarded as the nurse’s greatest asset in reducing stresses and establishing a bond (Rosenberg and Gallo-Silver, 2011). Therefore, person-centred communication is regarded as the mandatory fundamentals in health professions (O’Toole, 2012). Attaining person-centred communication is often challenging and it is essentially required in health professions (O’Toole, 2012). One of the important basis for patient-centred communication is the effective listening (O’Toole, 2012). This essay briefly explains the various components of active listening skills that enhance therapeutic communication. Finally this essay concludes with a self-assessment of the current knowledge and skills that the author possess, followed by a development plan that shows the goals and strategies that can be used to improve author’s active

Patient-centred care also referred to as person-centred care. Relates to treating an individual receiving healthcare with dignity and respect also including the patient in all decisions about their health outcome. The principles for patient centred care for all health professionals involves respect for patient’s preferences and values, emotional and physical support, education, continuity, coordination of care, and involvement of family and friends. Many health professionals including general partitioners, pharmacists and resisted nurses, focus on embedding patient-centred communication principles in health practice, which is important as there is a lot of uncertainty with patients. The type of communication approach conveys the effectiveness of

As a nurse, communication is an essential and important factor to building a therapeutic relationship between a nurse and patient as it is the difference between average and excellent nursing care, as it helps maintain a good quality of life and allows nurses’ and patients to interact and provide comfort when needed. The importance of good communication can become apparent with patients especially when they are in the hospital, as it helps the nurses build a positive relationship with patients and helps overcome barriers including physical, psychological and social. A therapeutic relationship is built on many factors which include both verbal and non-verbal communication which helps maintains the relationship and strengthens it due to the positive impact it has not only on the patient’s experience but also the nurse’s.

Person-centred care was first introduced by a physiologist named Carl Rogers, in the 1960s. He believed every patient should be treated with respect and dignity. According to his approach he uses his core principles to identify individual needs. These principles have benefits for the patient, health care worker and health service. Some of the key principles of Person-centred care (PCC) is showing respect and dignity, cultural competency, knowing the patient, mutually beneficial partnerships, Information sharing, self-management, communication and interaction, continuity, and choice and empowerment.

Professional Communication is a very important element in the foundation for a strong health care system. Communication can also serve as a basis for basic health care administered. Communication is not only the one tool in health care in which we can control, but also what helps prevent the derailment in patient-healthcare professional trust.. Types of model that can help express how important professional communication is within health care is the movie titled, The Doctor. There are various examples in this movie in which the importance of professional communication is portrayed and supports the argument, as well. These types of examples and supporting data can also be found in real life testimonies of what type of situations can result from lack of professional communication in the health care setting. Communication teaches the importance in human-to-human contact that some hospitals and health care setting may lack due to the certain personality type that is more attracted to the roles of doctors. Professional communication should remain at the forefront of bed side manner and proper etiquette in the health care field and setting.

How we communicate effects everything we do. Whether talking to patients and family members, speaking in a team meeting, or talking with our children’s teacher at a conference, communication is how we learn information, teach information and express our concerns. With this paper I will discuss; the definitions of healthcare communication, the relevancy of effective personal healthcare communication with other healthcare professionals, clients, and patients, the relevancy of effective professional healthcare

Zwarenstein et al (2007) designed and evaluated an intervention intended to improve interprofessional collaborative communication and patient-centred care. The intervention was aimed at the development of a hospital-based staff communication protocol designed to promote collaborative communication between healthcare professionals and ultimately, enhance patient-centred care within the team (Zwarentstein et al., 2007). The authors found that a substantial amount of interprofessional communication lacks three key core elements such as self-introduction, description of professional role, and solicitation of other professional perspectives (Zwarenstein et al, 2007). With these findings, the new protocol, based on the three identified core elements was designed to improve the overall culture of communication among healthcare providers.

The Institute on Medicine (2012) defines patient-centred care as respectful and responsive to individual patients’ preferences, needs, and values and ensures that the patient or family are in control of all clinical decisions and maintaining core values. This again highlights the focus on the patient, their values, and involvement of the family.

In summary, professional communication is a very core for the therapeutic relationship. In detail, knowing how to create a successful communication will show the sincere intention of the nurse to patients’ concern because they are not only sufficient to assist patients’ data but also convey the message that patient can trust then accept. Therefore, choosing to be a nurse means increasing interpersonal communication knowledge and skills. Nurses should always remember this as a basic qualified standard to reflect of how they sympathize with

The characteristic of holistic communication includes preaccess and assessment Phase. The holistic communication procedure allows the importance of life centered and creating a purpose before engaging in a caring, healing dealings with another. The two procedures, being centered and creating meaning, establish the preaccess phase involved in holistic interactions. This is considered the foundational phase of caring and healing, communication happens before any patient-to-nurse interaction takes place. The nurse sojourns to the moment to maintain a healing environment for herself or himself and to the patient. Creating a healing environment cultivates both the client and the nurse at a deep level, no matter where one is working.