Professional Development Plan For Starbucks

1742 Words Sep 18th, 2014 7 Pages
Professional Development Plan
The Starbucks barista is an integral part of the Starbucks retail store operation. The barista is the first employee the customer interacts with and becomes familiar with on their routine trips to Starbucks. The barista is responsible for creating the Starbucks environment for the customer. This is accomplished by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. The barista is responsible for modeling and acting in accordance with Starbucks guiding principles and establish their selves as the center of an organization that is consistently rated as great place to work and work amongst people that love and enjoy what they do. The key responsibilities of the barista are to act with integrity, honesty, and knowledge to promote the value, mission, and culture of Starbucks. The barista should possess the ability to maintain a calm demeanor during periods of high volume and unusual events to maintain the operating standard of the store and set a positive example for the shift team. Baristas should be anticipating the needs of customers and the store by constantly evaluating the environment and customers for cues. They deliver excellent customer service by employing a “customer comes first” attitude, and anticipates customer needs. They communicate needs and concerns effectively to management, assist with new partner training by providing…

More about Professional Development Plan For Starbucks

Open Document