Progress of Banking in India

5470 Words Feb 12th, 2013 22 Pages
28

PROGRESS OF BANKING IN INDIA: CUSTOMERS’ PERSPECTIVES
Associatet Professor Department of Business Administration Sanskriti School of Business, Vadodara(Gujrat) Email: komal29m@rediffmail.com

Business Intelligence Journal

January

Dr. Komal

Assistant Professor Department of Humanities JMIT Radaur

Dr. Vandna Rani

Abstract
The present paper is concerned with the various ways of doing banking electronically. This paper has been divided into four sections dealing with four aspects of E-banking i.e. ATM, Internet banking , Mobile banking and Credit cards. Paper is basically concerned with the customer aspect of banking searching for customer satisfaction level. This is a comparative study of Public sector bankis, Private
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Research Methodology
Data Collection
The present study is of analytical and exploratory nature. Accordingly, the use is made of primary data. The primary data is collected with the help of pre-tested structured questionnaires from a sample of 450 respondents from Haryana, Delhi, Chandigarh and Punjab using the services provided by the various branches of PSBs, PSIBs and PSFBs. A sample of 450 respondents/customers is taken (150 respondents from each group) with the help of judgment or purposive sampling method.

Research Hypotheses
To achieve the objectives of the study, the following hypotheses are formulated: H01: Ha1: H02: There is no significant difference in the present e-banking scenario of ATM, Internet banking, Mobile banking and Credit cards in India. There is a significant difference in the present e-banking scenario of ATM, Internet banking, Mobile banking and Credit cards in India. There is no significant difference in the impact of ATM, Internet banking, Mobile banking and Credit cards on customer satisfaction in PSBs, PSIBs and PSFBs in India. There is a significant difference in the impact of ATM, Internet Banking, Mobile banking and Credit Cards on customer satisfaction in PSBs, PSIBs and PSFBs in India.

Data Analysis
The collected data in the present study are analyzed through descriptive and
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