Progressive's Business Philosophies

Thesis Statement: The most successful companies are those that are operated by leaders who invest in and grow their employees.

PetSmart realizes the importance of marketing and instead of spending a bulk of the companies marketing dollars on going after new clients; the company’s focus is primarily nurturing, retaining, and maintaining the customer relationship that is already in existence. PetSmart is aware that companies that do not succeed at nurturing and retaining their customer base eventually fail. The company knows in order to be successful long-term client and customer loyalty is a continuing challenge that the company must strive for on a daily basis and with every transaction no matter how big or small.

The collection of private, commercially oriented organizations, ranging in size from sole proprietorships to large corporations is referred to as

In this week’s discussion I will review the ten business principles as defined by Greg Fisher. I will then choose three principles to discuss. I will then explain the business principles that are utilized in my facility, as well as those that are not currently utilized. Upon describing the ones not utilized, I will then give examples on how they can possibly be implement into the facilities practice. In closing I will discuss what principles are and which ones are not important to healthcare system.

In this day and age, specialization has become the latest trend in the human service profession and innovation is equally important and powerful. It is part of how agencies deliver outcomes today, while preparing for tomorrow. Not for profit leaders and others realize that processes, technologies and cultures must be part of the change today in order to deliver high-quality, cost-effective services in the future. However this change takes place, not for profit leaders and others know that in order for their agencies to formulate change, they must assimilate the change with the unique positions that their agencies hold.

The Center for Professional and Continuing Education is a revenue generator for the University of the Pacific. There are some clear business objectives. It is imperative for the larger organization that the center is managed as a business. Dr. Shaw understands it. She not only establishes the way individuals should be treated, but the way goals should be pursued. She “unravels bureaucracy when it impedes actions…and create opportunities for victory” (Leadershipchallenge.com). Her connection with people propels them to achieve “small wins as they work toward larger objectives” (Leadershipchallenge.com).

My overall strategy was to ensure that I have a good customer satisfaction as product quality and performance was most critical. While we did have customers A and D who were large customers and value conscious – quality and performance across all

Fed Ex employs over 290, 000 employees, and is one of the largest cargo airlines in the world. Fed Ex delivers millions of packages per day and firmly believes this would not be possible if it were not for its talented employees. When Frank Smith started the people service profit program, he believed that his employees were the catalyst to the success and sustainability of Fed Ex. The concept behind the “People Service Profit” program is to develop strong leaders who will subsequently develop and value the employee that they also lead. The program was develop to assist leaders in developing capabilities which will successfully allow them to positively influence and motivate employees. Leaders are given the capabilities to drive employee performance by building relationships with employees, which are built on trust, communication and transparency.

Best Buy, a familiar retailer in the technology world, is struggling to stay on top. Online and mass stores have cornered the market in terms of convenience, customer service and price matching. The recent closing of over two hundred stores alongside falling sales has experts predicting that the giant won’t be in business long. Using a results-only work environment (ROWE), Best Buy has removed the customer from the equation and forced many employees out. A marketing disaster, Best Buy must change its marketing strategy from sales-based to a customer-based to stay afloat.

It would have been good if this fundamental vision was in place right at the very beginning of the company’s formation. In the end it is the customers that make the company, so it makes sense to work towards satisfying this customer relationship. To become profitable and achieve market share are secondary objective that can be measured on a annual basis and overall company well being targets can be rewarded with incentives that link into the company’s performance as opposed to individual contribution to the company’s success.

Their involvement with continuing education is sporadic at best. They are suspicious of both nontraditional ministers and nontraditional ministry. Progressive managers strive to improve professional practice

Milton Friedman wrote in his famous 1970’s article in The New York Times Magazine, that “the one and only social responsibility of business, is to increase profits for shareholders.” Milton Friedman's view on business responsibility accentuates the importance of maximizing firm's value. He pointed that the “there is one and only one social responsibility of business –to use its resources and engage in activities designed to increase its profits so long as it stays within the rules of the game, which is to say, engaged in open and free completion without deception or fraud’’ and by taking on the burden of social cost, the business becomes less efficient (Milton Friedman, 1962).

Many companies emphasize a culture of continuous improvement. While never being satisfied with the status quo can drive

Study findings show that strong leadership systems focus on customers, motivate employees, and implement their customer service vision. They also focus great attention on gathering the information needed to track customer satisfaction, and employees overall performance. Customer service should be designed and delivered seamlessly from the customer's point of view. Customer-driven operations lead to success. Decentralized, uncoordinated customer service provision makes for a most frustrating experience for customers.

According to the article published by Booz & Company, Walgreen, an American Pharmacy store chain implemented a huge structural and design change in order to sustain in the modern business environment. Observing competitive landscape change with new rivals and online players like Amazon and significant changes in healthcare sector, Walgreen decided to change its old expansion policy “Seven by 10 plan” (i.e. 7000 stores by 2010) to ‘improving the customer experience’ policy. In order to implement new strategy they had to move from centralization to decentralization, from tall structure to flatter structure, from authoritative leadership to engaged leadership (Orvis, M.2017).