Proj410 Bpo Cloud Computing Case Study Essay

This research paper tackles the issues that faces Cloud Computing today and gives the experts and industry’s point of view on the matter. The aspects explored are the significant industry questions that have risen about the use of Cloud Computing, business value, organization impact, adaptability, limitations, initial cost of implementation, and the severe business security risks

Office Supply Incorporated (OSI) is a company in crisis, with challenges in its cost structure and poor IT performance. Outsourcing to Technology Infrastructure Solutions (TIS) is an opportunity to both reduce costs and complexity for the firm, but first must consider whether outsourcing is a good strategic fit for OSI. Outsourcing is known as the practice of turning over responsibility of some or all of organizations information systems to a foreign firm in order to stay competitive. Outsourcing is not new to the business world, as it dominated the manufacturing sector the past couple of decades. There are various advantages and disadvantages. Advantages include lower costs, better quality, and downsizing to focus on the

c) How much should the fixed cost of outsourcing alternative be at least reduced in order for

Md B. Sarderl K.J. Rogersi, Edmund Prater2 'Department of Industrial and Manufacturing Systems Engineering, University of Texas at Arlington, Texas - 76019, USA 2Department of Information Systems & Management Science, University of Texas at Arlington, Texas - 76019, USA Abstract--Outsourcing is proven as a good idea for many firms that need to reduce operating costs and improve information technology operations. But it remains important for them to select the appropriate outsourcing activities. Many companies will be hurt by hastily following the herd down the outsourcing path without thoroughly evaluating the benefits

One of the main things that we need to understand in the process of selecting the appropriate cloud development model for BPI is to understand what cloud deployment is all about. Cloud has been used for a while now and as business and security comes, it is predicted to be rising faster as years come by. The ubiquitous term cloud refers to anything that is being delivered today through the internet and in simple terms, cloud is where one can rent technology and information services on the internet through the providers. Most companies are today turning their focus on

Your government run company would like to implement a conversion of your legacy system over to a cloud computing system. This would include a system that has all precious data such as automatic payroll and expense report process capabilities that can simultaneously enhance the work life of its employees through a more transparent hiring process, advanced recruiting methods, a centralized database with self-serve accommodations, improved performance review analytics and much more. The resources within the organization are limited in number, knowledge, and availability. This project will require outsourcing of skilled resources and expertise to move forward with the initiative. The organization is characterized by working in silos and having redundant functional resources available within many of its divisions

While it lessens the burden on organizations, reducing and shifting the cost and risk of its IT operation, security and management issues to an external service provider or vendor, outsourcing any portions of an organization's Information System has significant risks that can sometimes become detrimental to the outsourced organization. According to the Commission on Government Outsourcing, "when outsourcing an organization exposes itself to significant risks in terms of security, accuracy, and completeness of information (Holroyd City Council, 2008)". Comprised in the rest of this document is an

Outsourcing can be expensive and have multiple risks; however, in this paper I will identify the possible risks to an organization in each of the following outsourcing situations:

The Information that was found is that sales reaches was $2 billion dollars mark, but the overall of the high until the competition have decreased their sales and profits. But as you know that you need to operate and the maintain24/7 center in order to remain relevant and competitive. The alternative to outsourcing vs. In-house service for the full purpose of costs savings which according to the textbook outsourcing but also the Business Processes outsourcing (BPO) which is the management of one or more specific business Processes also Functions for example procurement, finance, accounting, human resources, asset or the property management by the third party and together with all of the information technology (IT) which will be the supports that the process or the function

Jeff Styles started a small growing business called Data Tech, Inc. out of his two-car garage. Data Tech, Inc. is a company that specializes in transferring hard copies of various business documents onto CDs . The company started out with anywhere from 10,000-30,000 pieces of mail daily, which proposed a challenge as business continued to flourish. Since he has accumulated an increasing number of corporate customers with long-term contracts, Styles has realized that his two-car garage is now an insufficient space to accommodate the newly acquired business. It has become essential for Styles to expand his facility in order to meet demands. The issue for Styles to decide between three different factory locations each with different pros and cons. Furthermore, he must decide on whether to invest in a large facility or a small facility with the possibility of expansion in the future.

Because of the rising cost of information systems functions in some firms, managers are finding ways on how to control these costs and are considering Information Technology as a capital expenditures/investments rather than as an operating cost of the firm. Controlling these costs by outsourcing are one of the options because some firms considered this option as cost effective than to maintain their own computer centre and information systems staff. Another concept of outsourcing IT systems is, to pay only for what it uses meaning the company will pay only the outsourcing partner according to the extent of computer processing that they needed rather than to build their own computer centre and not utilized or it is underutilized when there is no peak load. Some firms also outsourced because their information systems personnel can’t cope up with the rapid change of technology. But not all firms may have benefited from outsourcing, there are also disadvantages of outsourcing that a firm must carefully consider which may or can create serious problems for the company if they are not well understood, managed and taken for granted. Below are some of the most popular advantages and disadvantages of Computer Information Systems and Hardware

Because of the important relationship between insourcing/outsourcing and competitiveness, organizations must consider many variables when considering an insourcing/outsourcing decision. This may include a detailed examination of a firm’s competency and costs, along with quality, delivery, technology, responsiveness, and continuous improvement requirements. Because of

Most of the prior studies support that the firm size is positively correlated with the probability of outsourcing, and the direct reason is product diversity. One study shows that the relationship is reversed for very large companies. In the study, very large companies are defined as companies with $50 million or more of revenue in a fiscal year. The study shows that there seems to be a positive relationship between the number of products and in-house data processing within very large companies. One of explanation for this is that large companies consider their data processing a strategic issue, which they are not willing to be outsourced. They also have the capability of performing it themselves because they have sufficient scale.

Voxpro is operating in the business process outsourcing (BPO) industry. The BPO sector has several key market drivers the first one being the rising awareness among firms about the advantages of outpouring some of which include cost saving, improved service provision, it allow the company to focus on their main production areas, and it enables the company to partner with skilled manpower (Mello 2014, p. 268). Hence, BPO is a popular sector and very marketable among firms that are looking for specialized services. The other market driver that makes BPO sector marketable is the need for global firms to reduce their cost and de-risk business operations in a fluctuating global economy. The rise and fall of gas and oil prices, the surge in terrorism and instability in some Arab countries, and the increase of immigration are among some of the factors that are causing global economic instability. The growing demand of BPO services in technology, financial, retail, and manufacturing industries makes BPO very lucrative among global brands whose main goal in growth and penetrating new markets. Another key driver is the convergence of social media platforms, web and mobile applications, which have become the main way by which customers to access information and purchase products and services. Lastly, the current trend of multi-source approach whereby IT operations and architecture are contracted to multiple vendors. Voxpro is helps firms achieve all the

For companies considering whether or not to use cloud computing versus staying with or building their own data centre, there are three primary factors affecting their decision: their business needs,