Project Managers Use Control Techniques

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With every project comes the uncertainty and risk of unrealistic deadlines, communication deficits, scope changes, resource constraints, and goals that are not well defined (Heldman, 2005). Changes will occur during a project and management of changes are crucial to reduce cost overruns and project delays – project managers can use control techniques to mitigate and control these conflict. The biggest challenge is to ensure that all stakeholders agree to use of such techniques and to have a well-defined process during the initiation process. This is critically important to ensure everyone is on the same sheet of music and the expectations of the projects performance are established. Being able to identify conflicts (or risks) for a…show more content…
In particular, space allocation is a potential risk of a conflict. The general contractor, hired by the customer has been in business for five years and has built over 10 custom homes. The general contractor has undergone several labor changes on previous contracts to include several sub-contractor changes and three different design architects. The general contractor manages his projects to balance time, cost, scope and quality to ensure all stakeholders’ expectations are met and acceptance of the customer is obtained. Because of the general contractors’ due diligence, labor changes were necessary to obtain the desired results. However, the general contractor continues to undergo business growth and still fine-tuning the desired labor force. The general contractor was referred to the customer by a previous client. This is the customer’s first home building experience and is unaware of the construction industry and all the intricate details that go into building a home. Additionally, the customer is trying to narrow down the scope of the project to ensure the appropriate square footage and amount of bedrooms is attained at time of acceptance and occupancy. The combination of the contractor’s labor changes and the customers’ lack of knowledge and scope can promote conflict. In most cases, the homebuyer lacks the knowledge of the building process, foregoes control of their investment, and looks to general contractor as the sole source for guidance
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