Project Quality Management Systems Approach

Review the Plagiarism and Academic Integrity website a http;/www.lc.unsw.edu.au/plagiarism/pintro.html to ensure they are familiar with the requirements to provide appropriate acknowledgement of source materials; and

A quality management system has to have the potential to change attitudes, culture, and work procedures at ABC Construction in a way the organization has never experienced before. On this process the company needs to form high performance teams where employees interact and work in cross-functional teams. Processes and documentation shall meet both customers’ stated and implied needs.

ISO 9001:2008 sets the requirements on the quality procedures and their content in sections 4.2.3, 4.2.4, 8.2.2, 8.3, 8.5.2, and 8.5.3.

Our quality management plan will define the acceptable level of quality, which is defined by the project sponsor to us, and from us to our contractors. We will ensure a high level of quality in our deliverables and work processes, with these quality management activities:

ISO (International Organization for Standardization) is the world 's largest developer and publisher of International Standards. ISO is a non-governmental organization that forms a bridge between the public and private sectors. On the one hand, many of its member institutes are part of the governmental structure of their countries, or are mandated by their

Project Quality Management| -Cost Benefit Analysis -Cost of Quality -Control Charts -Benchmarking -Design of Experiments -Statistical Sampling -Flowcharting -Proprietary quality manage- ment methodologies -Additional quality planning tools (Brainstorming, Affinity Diagrams, Nominal Group Technique)| -Cost benefit: Looking at how much your quality activities will cost. -Benchmarking: means using the results of quality planning on other projects to set goals for your own. -Design of experiments: is the list of all the kinds of tests you are going to run on your product. -Total Quality Management (TQM): Everyone in the company is responsible for quality and is able to make a difference -Continuous Improvement (Kaizen): constant process improvement in the form of small changes -Just-In-Time(JIT) -ISO 9000: Companies document what they do and they do what they document

Project quality is concerned with two ultimate goals i.e. efficiency of processes employed in the implementation of the project and ensuring the quality of the end-product, So that the product is “fit for use” and covers all the needs of user and its cost effectiveness. PMBOK recommends suggests employing quality planning, assurance and control for quality implementation of the project. In simple terms it is necessary to produce a quality product that the projects are being run with quality. That is why experts of the fields believe that quality of project guarantees the quality of end-product (Windmüller, 2013).

2. ISO 14001 is a set of standards that govern how a company designs service processes.

Quality management is an act that monitor all activities that needed to maintain and sustain high quality output, continuous improvement of process and product to a desire level of excellence in order to create customer satisfaction (Flynn, Schroeder, & Sakakibara, 1994, p. 342). Nowadays, increase in globalization and international trade had led to the increase of competition in the global market. The increase of competition had forced companies to focus on the concept of quality in their business and discover that effective quality management can increase their competitive advantage in the global market (Anderson, Rungtusanatham, & Schroeder, 1994).

Part 1: Review Questions1. Explain the processes and outputs involved in quality management for each phase of a project lifecycle. What is the role of the stakeholders in quality management? Who is ultimately responsible for ensuring the quality of the project?According to Schwalbe (2014), project quality management involves three main processes with their outputs (pg. 315):1. Planning quality management – identify the quality standards and requirements and how to meet them. Outputs: quality management plan, documentation for making updates and process improvements and quality metrics.2. Performing quality assurance – periodically evaluating overall project performance to ensure it still satisfies the quality standards.

“ISO is commonly known as ‘International Organization for Standardization’, the ISO 9001:2000 standard is used for quality systems audited by outside auditors. This standard is applicable for manufacturing companies not only for software. This standard is given based on the documentation, design, production, testing, servicing and other processes.” (Testing Excellence.com, 2009).

Project Quality Management – identifying and following quality requirements, and audit the results to ensure quality control measurements to provide a quality product/service.

There are four areas within the Quality Management Cycle necessary to achieve desired results. Quality assurance (QA) encompasses operational and strategic planning including self-evaluation and pre-assessment. This process ensures that standards and regulation are met through the development of methods that will help to ensure compliance. This process will require the establishment and communication of standards and identifying the necessary metrics which will allow the monitoring of performance as well as standards compliance. Quality improvement (QI), is the part of the process that helps to identify areas in which opportunities for improvement can be made. Gaps are then prioritized and analyzed in order to develop a course of action that can address said shortfall. Monitoring/quality

There are three different components of project quality management which are planning quality, performing quality assurance and performing quality control.

ISO 9001 is a Quality management standard which is recognised internationally and used by organizations worldwide. It can be used by business of all sizes, it provides an effective quality management system. It was first published in 1987 (updated 1994, 2000, 2008). The latest version was published in 2015. This replaces all the previous editions. (Praxiom Group 2014)