Project Quality : The International Organization For Standardization

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Project Quality:
Project quality has been defined by The International Organization for Standardization (ISO) defines quality as “the degree to which a set of inherent characteristics fulfills requirements” (ISO9000:2000). Quality can also be defined based on conformance (project’s process and product meet written specifications) to requirements and fitness for use (Product can be used as it was intended). The purpose behind project quality is that the project should meet need for which it was initiated. However, it is important to understand what a stakeholder means when he talks about ‘quality’. This is because for some, it can be conformance and for other it can be fitness for use. And moreover, customer decides if the quality is acceptable or not. Importance should be given to written rules and as well as needs and expectations of stakeholders. Therefore, it is important to develop good relationship with the stakeholders.
It is important to understand difference between ‘quality’, and ‘Grade’. While quality is all about how well the product/service met requirements, how close it is to the standard, Grade is the perceived value.
A product can be of high quality but lower in grades as compared to other products.
Project quality Management includes three points:
1. Plan Quality Management
2. Perform Quality Assurance
3. Control Quality
Plan Quality Management: It helps in identifying which quality requirements and standards are relevant to the project and how to plan the
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