Project on Retail Banking

There are various categories of banking; these include retail banking, directly dealing with small businesses and persons. Commercial and Corporate banking which offers services to medium and large businesses (Koch & MacDonald 2010). Private banking, deals with individuals, offering them one on one service. The last category is investment banking. These help clients to raise capital and often invest in financial markets. Most global banking institutions provide all these services combined. With all these institutions in existence within the same localities and offering similar services, there is a need to regulate the industry so as to protect the consumer and provide fair working environment for all banks (Du & Girma, 2011).

Retail banking has inherent advantages outweighing certain disadvantages. Advantages are analyzed from the resource angle and asset angle.

The industry that I have chosen to analyze for this paper in the banking industry. The companies which I have selected to analyze are Bank of America & Southeastern Bank. Bank of America will represent as the example for the company who has acquired and merged with other banks, and Fresno Southeastern Bank will act as the example for the bank who has never merged with a larger bank in any form or has been acquired. Both these banks offer similar products to their customers, for checking and savings accounts to home and car loans. They both offer investment products as well. Bank of America has a lot more products on a larger scale due to the size of their company, and the mergers they have made over their history. They operate worldwide

The bank sells service in the industrial, commercial and real estates. It also offer services in the retail banking and manage treasury for its clients. The services offered by the bank are a commodity because the clients sort these services to satisfy a need that they have.

If you break the Consumer Banking products down into categories you will have deposit products such as Checking, savings, CD’s, and investment accounts. You will also have lending products for homes, auto’s, business and signature loans including credit cards. With a basic checking or savings the funds are 100% liquid and will appeal to someone that is living paycheck to paycheck. As an individual’s wealth grows he will require higher returns and may require less liquidity, Citizens has both CD’s and money markets. These product will pay a higher interest rate but will require that you guarantee to leave the money on deposit for a specified period of time. The bank is able to keep lower reserves on these funds as

In the both traditional and nontraditional banking services create non-interest income. The Traditional fee-generating activities include transaction services. These services for both retail and business depositors Although in recent years a lion share of these charges has been introduced for nontraditional technologies like online bill-pay, online money transfer etc. The Nontraditional fee-generating activities are included investment banking, insurance, underwriting and venture capital etc. These activities helps banking firms to generate a substantial amount of non-interest earnings. For example, in the traditional banking system, loan servicing charges and securitization charges do not exist but now a days these are a part of income of a banking company.

One can get the measure of India’s resurgent economy from the fact that the world GDP growth is around 4 per cent. For advanced countries, the growth rate is around 3.5 per cent, while India is maintaining its GDP growth

Retail banking is the cluster of products and services that banks usually provide to consumers and small businesses through branches, the Internet, and various channels. “Bank of America serves more than 38 million consumer and small business relationships in the nation’s fastest-growing and most diverse communities. Sales, service, and fulfillment are provided through more than 5,800 banking centers and nearly 17,000 ATMs in 29 states and the District of Columbia. We also offer our customers the leading online banking service in the United States, with more active online bill payers than all competing banks combined, as well as a 24-hour telephone banking service that earns high ratings for speedy and easy self-service”. Bank of America

General retail banking industry. Mature industry. Highly competitive and unchanged for centuries. Currently monopolised by the “big four” commercial banks: Absa, FNB, Nedbank, Standard Bank.

In the past few years, Indian Retail sector has seen tremendous growth in the organized segment. Major domestic players have stepped into the retail arena with long term, ambitious plans to expand their business across verticals, cities and formats.

India has experienced economic growth over the last two decades of approximately 7 percent. Over 2004-2010 poverty has only declined by 1.5 percent, which was double the

“Bank fees. Few words evoke consumer vitriol faster. Dissatisfaction with escalating checking and ancillary fees for banking services is making competition for customer loyalty in retail banking especially high. Research shows that great service can play a key role in customer retention throughout these changes in fee structures” (Logan, 2012). The financial industry is an integral part of the country’s financial system. Banking centers provides consumers with the resources to be able to secure, save, and manage their balances. The bottom line is that banks provide products that are analogous to its competitors; however, the differentiation that denotes the industry leaders and lags in this industry is method used for the service is being rendered to consumers. Therefore, we will discuss and evaluate the operations management at Commerce Bank. We will start by discussing the reasons why Commerce may no longer be fulfilling its operational potential for finding innovative means for surpassing organization objectives. The paper will outline the common constraints and common goals to improve the business model. Furthermore, the problems and issues within the customer relationship initiative and prospective solutions to these issues will be reviewed. We will identify the existing problems through data and propose recommendations.

As financial institutions, retail banks are supervised by the central bank; also known as the bank of England, which determines the economy of the UK. There are several monetary policies on the retail banking industry.

Table No. 3.1 3.2 3.3 3.4 3.5 3.6 3.7 Table Content Capital Adequacy ratio Earnings Per Share Net Profit Margin Return On Assets Credit Deposit Ratio Gross NPA Net NPA Page No.

Indian economy shows a very robust and consistent growth, indicated by the recent 8.4% GDP growth in the second quarter of 2003-2004. Our foreign exchange reserves have crossed the $100 billion mark