Promote Communication in Health, Social Care or Children’s and Young People’s Settings – 051

The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.

A. There are many potential barriers to communication such as language barriers, it can be hard to communicate with someone who does not understand your language or vice versa. Also cultural differences may be a problem as different communication aids such as touching, eye contact, or tone, which may be acceptable in one culture may not be

1.3 Explain how different social, professional and cultural contexts may affect relationships and the way people communicate.

Language differences – this could be due to the choice of words use. Others linguistic abilities may differ from any individual’s own, leading to poor explanations and misunderstandings. People should consider the language barriers and should have interpretation services available where necessary.

2.1 People communicate to let other people know their needs and wishes. They also need to tell others if they are in pain and how they are feeling, and to put their anxieties at ease.

In the case of a foreign language being spoken, the help of a translator or interpretation service can assist.

Environment is also very important factor. It is good to thing about location. When we talk to someone we have to make sure the place where we staying it quiet, noisy environment can affect good communication. It is good to provide neutral space where both sides will feel comfortable. Things like wall decoration, colour, lighting can affect people feeling, what can affect communication. Place should be also free from any strong smell which may affect on the people.

As a care assistant effective communication is a vital skill in the workplace, on an everyday basis. I use all of these below to help promote and ensure the wellbeing of all service users and my colleagues.

1.4 Analyse reasons why an individual may use a form of communication that is not based on formal language.

Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioners

Aii Explain how effective communication can affect relationships in an adult social care setting between:

Written communication is a vital part in every origination, especially in the health and social care setting. Accurate records and files of patients must be kept and members of staff such as doctors, nurses and carers must always be in constant communication through files, notes, emails and regular meetings. Communication gets better when staff and patients communicate clearly and pay particular attention to detail. Administration also plays an important role in keeping up with all the X rays, appointments, doctors letters and the smooth running of the health and social care organisation. Communication must always be very clear and straight to the point. Effective communication does solve many problems and sometimes it can even save lives.

Communication is important because it allows us to verbalize what is inside us and enables it

Communication is passing information from one place to another, which is something people do every day in different ways. People communicate in order to be able to express themselves and to connect to those around them. They communicate at home with family and friends and fellow staff members at work. There is many different ways of communicating such as non-verbally, verbally and whether it is done formally or informally.

Communication is used as a way of interaction, passing information or even influencing other s thoughts and feelings into communication and prompting feeding back with verbal and non verbal communication between people.