Promote communication in health and social care

883 Words4 Pages
CU1530 Promote Communication in Health, Social Care
1.1
People communicate for all types of different reasons, we communicate to express a need or desire, to share ideas and information, to reassure, to express feelings, socialise, to share an experience, all essential for building and maintaining relationships.
1.2
Communication in the workplace is an essential tool we use to meet the needs of individuals with ABI/LD, great communication skills are integral to the role of a support worker. Support workers need to form trust worthy relationships with family members and the staff team, this maintains the high standards of support/care we provide, delivering a continuity of care. This level of trust ensures any health and safety
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All those factors can be overcome by respecting the diversity of individuals.
3.2
We have established during communication barriers can become apparent this could be that a service user my suffer from Language barriers, Deafness, slow cognitive processing, partial sighted or Blindness
3.3
Communication barriers can be overcome by understanding individuals aliments towards communication, putting effective action plans in place so service users can use these methods in all aspects of their life to have a voice and be heard.
3.4
A plan that could be used to clarify a misunderstanding would be if a service user could not understand ones line of questioning, pictures could be used to combat this if the misunderstanding was still apparent after using this method one could resort to writing down the question and asking it slowly and clearly so that all parties understand what is being asked or requested.
3.5
Individuals have a number of different ways to access services to help progress with a communication barrier. Service users with ABI’s sometimes attend SALT (speech and language therapy) sessions this help with cognitive processing and word finding.

4.1
Confidentiality
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