Provide Leadership Across and Organisation - Qantas

5612 Words23 Pages
Provide Leadership Across The Organisation | May 3 2013 | | | Table of Contents Executive Summary 2 Introduction 2 Strategic Directions 3 Macro and Micro Forces 3 Media and Language 4 Expectations 4 Issues and How They Are Addressed 5 Investigation of Incidents 5 Building Trust, Confidence and Respect 5 Monitoring the Global Environment and New Technology 6 Flexibility and Adaptability to Change 6 Consultation 7 Decision Making 8 Risk Management Plans 9 10 10 Accountabilities and Responsibilities 11 Resource Management 11 Delegation 11 Positive Work Environment 12 Innovation 13 Ethical Conduct 13 Interpersonal and Leadership Styles 14 Personal Objectives 14 Self-Performance and…show more content…
Their strategic goals include: * Build on the Group’s strong domestic businesses through a clear focus on the customer. (Qantas, 2012, p. 13) * Turn around Qantas International through the “four pillars” of targeting global gateways, growing with Asia, improving the customer experience and ensuring disciplined financial management. (Qantas, 2012, p. 13) * Strengthen Jetstar’s presence across Asia to capture the full benefits of the region’s low-cost leisure travel boom. (Qantas, 2012, p. 13) * Continue to expand Qantas Frequent Flyer by adding new partners and increasing ways for members to earn and spend points. (Qantas, 2012, p. 13) Qantas values its customers, employees and their safety. Safety is our first priority. This has been promoted extensively everywhere. Badges were created having this motto written on it, showing the emphasis it has on safety and in order to maintain this, standards are up to speed and bettered from the actual requirements. Macro and Micro Forces There are two types of environments which can have an impact on the organisational objectives and strategic goals. The Macro environment include factor such as: * Demographics: The demographics of a nation can have a major impact on organisations goals as people/customers are the main reason for this service. Australia has a

More about Provide Leadership Across and Organisation - Qantas

Open Document