Provide Reception Services

Excellent phone etiquette with at least one year experience operating a telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal

Treat our customers with sincerity, kindness, and respect, and think of new ways to impress, delight, and surprise them.

4. Control – When handling a customer you have to be in control of every situation that you are stuck in.

Individuals use unnecessary apologies to please one another in order to avoid feeling like undesirable situations are their fault, but must learn to stop taking the blame and stand up for themselves. In fact, many people conceive an apology as “self-depreciating” or an “automatic way of keeping both

The receptionist position at any company large or small is usually the first person a customer contacts over the phone,

During a flight cabin crew staff will also have the responsibilities and duties of serving food and beverages to passengers, where as being a receptionist their role will not involve this responsibility as the hotel have separate section for this such as their restaurant where the guests can purchase their food or if wish to do so they can call for room service as well. However, the different in this will be that receptionist’s do not have a three stage routine as they shift will always be based at front of house and they will be carrying out the same work pattern at all times.

This position provides me an opportunity to connect with my employees and customers. I would make it my duty to ensure that all the customers are satisfied by adhering to the alluring mission statement of ‘five star service for everyone at all times’. I would also make certain that all the daily goals I set for myself and my employees are met and exceeded. I will come every day with a sense

Section 1 – Understand the factors that affect an organisation and the customer service role

These areas include your career and personal relationships with family/friends. Negative thoughts will continue to destroy various areas of your life. My point here is that people spend a lot of time seeking ways to improve their valued areas of life with a negative, mindset. Those who make poor decisions that hurt these areas of their lives are doing so because they lack the habit of positive thinking. Ultimately what is at stake is your legacy, your goals and your personal relationships. If you want to advance in life focus on the good in every situation and act on

All humans make mistakes. With this in mind, people should forgive and understand when mistakes are made. Before addressing the mistake of another, people should consider their own mistakes and humbly admit them. Then, the mistake at hand may be empathetically addressed.

All businesses have organisational structures, even if they are small or big, they have some type of structure so they can operate productively.

It would have been good if this fundamental vision was in place right at the very beginning of the company’s formation. In the end it is the customers that make the company, so it makes sense to work towards satisfying this customer relationship. To become profitable and achieve market share are secondary objective that can be measured on a annual basis and overall company well being targets can be rewarded with incentives that link into the company’s performance as opposed to individual contribution to the company’s success.

Years ago I read a passage in a book by: “Louise L. Hay” she said; every morning you can get up and look in the mirror and decide what kind of day you are going to have.” The beauty of it is, you can get up the following morning and decide all over again. This is a powerful statement, letting us know we have the power to control our feelings and shape our outlook on life. If you are telling yourself positive things, it will help you build a positive self-esteem.

Your customers judge your business by the people you hire to work for you. From the sales person behind the counter, to the cook in the kitchen, you must do your hiring with your customers in mind. In addition