Essay Providing Quality

The company knows the demands of the customers and they are well orientated in the service and the knowledge of the products and this is the element that makes them prosperous. Jean’s Rare Find Books belief in customer service and satisfaction enables a comfortable and peaceful atmosphere and in return produces a strong customer loyalty for the company. Customer satisfaction and customer retention externally and internally is measured by the perspective of the customers and thus implements the reason for the company’s prosperity. Customer perspective is a key factor on how the customer views the company.

Today's world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive, however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors is to provide extra service to satisfy and delight their customers, which can retain them and also gain new customers. Therefore the achievement of customer satisfaction must be a major objective in all organisations.

adopted by various companies to influence the masses towards their products at large is part of their marketing strategy . Offering discounts and

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

There are several steps to follow when writing college essays. A student must follow them, so essays can be written correctly. These are the steps that a student must follow in order to get a good grade on a paper. A Students must make sure to put lots of descriptive details and information in their essays. The three concepts a student needs to evaluate their college essay are called coherence, unity, and support.

Writing can be a difficult craft to understand and even begin to master, so it was refreshing to have this fact adressed within the first few pages of On Writing Well. Zinsser's reassuring voice telling me that when given the right tools and knowledge, anyone can write, instantly made me know I was going to like learning from him. I had never before heard an author, or writer of any nature for that matter, tell me such a thing. This sense of understanding would continue on as I read, for this would be only the first of many useful tips I would be given while reading this book.

Significant studies concerning customer service in the Healthcare industry provides evidence of its value and how it builds patient or resident trust (Cox & Cook, 2017). Excellent customer service should be the top priority to any industry, especially in health care because that directly deals with the customers health and care.

They try to ensure that the customers leave satisfied and with a positive shopping experience.

Good customer service is the foundation of a cohesive, well run business; good customer service is tailored around the needs and wants of the consumer. Providing a level of service like this means paying attention to the customers needs and wants and delivering the product and service in a manner that makes ordering procedure as simple as it can be, doing this acts as a catalyst for profit in that it entices customers to return meaning they will know your product and save money in marketing and advertising (Hurlbert W., 2007) and spread the brand awareness and attract new customers through friends.

The Echo 2012 Global Customer Service Barometer stated that “Nearly a third of consumers believe that businesses are now paying less attention to providing good customer service” (3). Since business to customer interaction is a vital component in today’s economy, customer service is an essential topic that must be improved to consider a business successful with its attended audience. Formatting of this report includes the discussion of the concepts of what good customer service is, what bad customer service is, and how a business can improve its customer service. Each of the three topics will go into categories explaining them a step further in detail for the reader to fully comprehend what

Customer loyalty is much harder to obtain that customer service satisfaction. The most important first step is to satisfy the customer by meeting their expectations. Customers only give a company one chance and if they aren’t satisfied they will not do business with that company again, as well as tell others of their experience. The next step would be to exceed the customer’s expectations. If a business goes above and beyond to assist the customer they begin to build loyalty. The next step is to truly surprise the customer. In order to dominate the marketplace the company must find a way to make them selves stand out with their product or service, accompanied with phenomenal customer service. Once this has been done customer satisfaction and loyalty will be gained. “Acquiring a new customer can cost four or five times more than keeping a current customer” (Bestmark, 2013). So it’s essential to keep the current customer’s happy and coming back for more.

If your users are satisfied, they will become loyal, and may even recommend your product or service to others.

It is imperative to satisfy customers and give them an amazing experience at the company. While it cost less to sell to existing customers and companies can increase profit by selling to the same customers; if customers are satisfied, there is more chance they will come back for more services or products. Satisfied customers are a free marketing for the company. However, it is the opposite if customers are dissatisfied. Dissatisfied customer will tell 8 to 10 people about his or her experience (O’Brien, A & Marakas, G. 2004). If by any reason, representatives see that the customer is not satisfy, they should act fast and fix the problem. Furthermore, there is more chance for sale representatives to sell to an existing customer that to a new customer. A good strategy for customer retention is to reward good customers. Companies can easily do

The important goal in achieving consumer loyalty is developing consumer satisfaction. By concentrate in customer service, company provides the best care, the great customer appreciation and the special atmosphere which comfort customer or create memorable experience and the result is that they want to reuse the service.

The demand for high customer service varies between consumers and type of good they are purchasing. Customer service is a costly benefit to provide but it can bring substantial benefit.