Look at the person when you are speaking to them and listening to them. Make eye contact and nod to show that you understand. It can help to repeat some or all of what the other person has said to you to positively reinforce that you have heard what they have said. Ensure that you understand what you have heard.
active listening is about giving your full attention and watching not just what is being said but how its being said. This can be observed by watching their body language, gestures and other signals.
One of the techniques I am going to use through out college is talking to
It is very important to be able to recognise what a persons body language is saying especially as a Health and Social care practitioner as incorrect interpretation of communication can lead to miscommunication.
| Speaking clearly and keeping eye contact. Making sure that if hearing aids are used that they are working and that they are used. Making sure that the environment that we are talking in is quieter so there are no noises that will be interfering with what they are trying to hear.
Be clear on need. Ask for response to show understanding by receiver. Give opportunity for questions as needed.
with and just asking them questions about what their everyday is like. I explained what I was
A further session can be booked where the client can discuss the final details. It should be clarified that the client is welcome to book a check-up session in case of any problems will occur and in order to prevent new issues. It is also appropriate to make the necessary referrals if required.
If you receive a question from a client or customer that you do not know, you can either tell them that you will find the answer for them, or tell them to call someone else. Let's learn how to do these things professionally.
In order to make sure that information that is given to me verbally is correct I can listen, and take note of what the person/group is saying and
client will simply find someone else. Nerveless being reliable in any case will always gain you respect.
One of the first things that need to be clarified is if the client’s talkativeness is normal. That is, do they always speak in a rushed or frenzied manner? If not, there may be an underlying reason for their hurried speech and it may be in the best interest of the client to allow them to continue. If yes, there are different approaches that a counselor can take to slow down their client, but we must be mindful that, depending on the contextual situation these approaches “can either be productive or detrimental to the progress of therapy” (Cormier, Nurius, & Osborn, 2009, p. 64). Just like ethics, the approach you use will be determined by the proverbial “It depends”.
I also feel like trying to pretend like I would know how they felt or to try and tell someone else that they weren’t having the correct reaction to something would be rude and disrespectful because I would never fully understand how a situation had affected them.
In the event of no reply to a request for positive confirmation, as an auditor I need to ask for further requests, contact the manager and ask him to get a hold of the customer. In case of no response from the customer, I should examine the document I have in hand such as sales orders, sales invoices, shipping orders, and bills of lading.
A follow up letter affirms the client’s dedication to obtaining the product that has been