Psychology And Empathetic Listening

active listening is about giving your full attention and watching not just what is being said but how its being said. This can be observed by watching their body language, gestures and other signals.

So when a sale is made, make it clear to the client that you welcome their input and that you would be disappointed if a problem exists that you were unaware of. This permits the client to let you know that they are experiencing a problem.

with and just asking them questions about what their everyday is like. I explained what I was

For this assignment, we are asked to replay a conversation in our mind where empathy was needed in order to assist the person in need. First let’s define empathetic listening, empathetic listening according to "Empathetic Listening" (2009) states, “Empathetic listening is paying attention to another person with empathy [emotional identification, compassion, feeling, insight]. One basic principle is to "seek to understand, before being understood.” Empathetic listening is quite the useful skill in various situations however when you are listening with empathy it is very important to listen and think critically. The reasoning behind this is that from my personal past experiences most situations that have called for empathetic listening were delicate situations where it was crucial to answer in a manner that doesn’t come off in the wrong way. I have found it is best to not only listen carefully but to think carefully about your response as well. Which way you allow yourself to first fully understand what the other person is trying to say, so you are able to respond in an appropriate manner.

Don’t interrupt or hurry them whilst they are speaking, never dismiss what they have to say and don’t laugh at what they

In order to make sure that information that is given to me verbally is correct I can listen, and take note of what the person/group is saying and

An empathetic response is an effective listening response to patients demonstrating understanding of their thoughts and feelings. It is an essential skill required by pharmacists as it helps them understand their patients well and communicate back in a way which builds care, trust and mutual respect. Communicating in an empathic way helps establish rapport and is an important component in a patient -pharmacist relationship.

A few years ago my friend told me his grandma had died. I knew how he felt because someone passed in my family too. This is what empathy, a great life skill, is. Empathy can also have many other reasons. I think that understanding what other people are feeling is the best way to explain empathy. It can also be used to comfort people who are sad. People sometimes just need someone to talk to who understands what happened. Someone can be like a grumpy curmudgeon sometimes, but when you go over to talk with them, it can cheer them up significantly. Having feelings for others misfortune is a way of showing empathy as well. I sometimes see athletes get injured and I hope that their injuries heal. Empathy is a great life skill that everyone should

One of the first things that need to be clarified is if the client’s talkativeness is normal. That is, do they always speak in a rushed or frenzied manner? If not, there may be an underlying reason for their hurried speech and it may be in the best interest of the client to allow them to continue. If yes, there are different approaches that a counselor can take to slow down their client, but we must be mindful that, depending on the contextual situation these approaches “can either be productive or detrimental to the progress of therapy” (Cormier, Nurius, & Osborn, 2009, p. 64). Just like ethics, the approach you use will be determined by the proverbial “It depends”.

I also feel like trying to pretend like I would know how they felt or to try and tell someone else that they weren’t having the correct reaction to something would be rude and disrespectful because I would never fully understand how a situation had affected them.

client will simply find someone else. Nerveless being reliable in any case will always gain you respect.

Avoiding Interruptions- I scored a perfect score in this area, because I always let others finish talking before I give my opinion about the message.

I learned in communicating with adults, especially in this kind of situation that we need to be humble and honest with ourselves.

A follow up letter affirms the client’s dedication to obtaining the product that has been

Nod head: - Nodding head, when you are listening is an indication that you are taking in the information which is being conveyed by the speaker. It also shows that you understand the speaker’s feelings. You can show your understanding just by nodding the head or through appropriate facial expressions.