Psychology And Empathetic Listening

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Empathetic listening involves listening to the person with no interruptions, but showing that you are listening attentively such as having umms, ahas, or nodding and ensuring positive body language rather than sitting there like a wooden dummy. If there are points you have questions on, make a note to come back to them later. It is important at this stage not to be judgemental in your reactions, even facial reactions. When they have finished talking come back to any points you want to revisit and ask them to explain further using open ended questions such as how they felt, or asking them to tell you more about something, therefore encouraging them to talk and open up more. Repeat back to the client what they have said, and ask them if you have
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