Psychology And Empathetic Listening

active listening is about giving your full attention and watching not just what is being said but how its being said. This can be observed by watching their body language, gestures and other signals.

Analysis of the Conversation I like what William Isaacs says “Dialogue is about a shared inquiry, a way of thinking and reflecting together.” Communication is about authentic connections between people. The goal is to reach new understanding, to motivate and inspire each other, and to enrich relationships. It should be dynamic and productive. Susan Scott in her book “Fierce Conversations” defines that a fierce conversation is one in which we come out from behind ourselves into the conversation and make it real.

Keep your body language open. Face the person you are talking with, smile, nod and use open-handed gestures. Understand different tones of voice and whether someone is able to maintain eye contact. These signs will help you to understand the person’s attitude and build a relationship with them more effectively.

with and just asking them questions about what their everyday is like. I explained what I was

In the event of no reply to a request for positive confirmation, as an auditor I need to ask for further requests, contact the manager and ask him to get a hold of the customer. In case of no response from the customer, I should examine the document I have in hand such as sales orders, sales invoices, shipping orders, and bills of lading.

One of the first things that need to be clarified is if the client’s talkativeness is normal. That is, do they always speak in a rushed or frenzied manner? If not, there may be an underlying reason for their hurried speech and it may be in the best interest of the client to allow them to continue. If yes, there are different approaches that a counselor can take to slow down their client, but we must be mindful that, depending on the contextual situation these approaches “can either be productive or detrimental to the progress of therapy” (Cormier, Nurius, & Osborn, 2009, p. 64). Just like ethics, the approach you use will be determined by the proverbial “It depends”.

An empathetic response is an effective listening response to patients demonstrating understanding of their thoughts and feelings. It is an essential skill required by pharmacists as it helps them understand their patients well and communicate back in a way which builds care, trust and mutual respect. Communicating in an empathic way helps establish rapport and is an important component in a patient -pharmacist relationship.

In order to make sure that information that is given to me verbally is correct I can listen, and take note of what the person/group is saying and

Showing Interest- I do not nod my head in order for them know I'm paying close attention to them, but I will say little gestures like "I see" to let them know I'm listening. I need to work on this area of listening.

I also feel like trying to pretend like I would know how they felt or to try and tell someone else that they weren’t having the correct reaction to something would be rude and disrespectful because I would never fully understand how a situation had affected them.

A few years ago my friend told me his grandma had died. I knew how he felt because someone passed in my family too. This is what empathy, a great life skill, is. Empathy can also have many other reasons. I think that understanding what other people are feeling is the best way to explain empathy. It can also be used to comfort people who are sad. People sometimes just need someone to talk to who understands what happened. Someone can be like a grumpy curmudgeon sometimes, but when you go over to talk with them, it can cheer them up significantly. Having feelings for others misfortune is a way of showing empathy as well. I sometimes see athletes get injured and I hope that their injuries heal. Empathy is a great life skill that everyone should

client will simply find someone else. Nerveless being reliable in any case will always gain you respect.

So when a sale is made, make it clear to the client that you welcome their input and that you would be disappointed if a problem exists that you were unaware of. This permits the client to let you know that they are experiencing a problem.

A follow up letter affirms the client’s dedication to obtaining the product that has been

For this assignment, we are asked to replay a conversation in our mind where empathy was needed in order to assist the person in need. First let’s define empathetic listening, empathetic listening according to "Empathetic Listening" (2009) states, “Empathetic listening is paying attention to another person with empathy [emotional identification, compassion, feeling, insight]. One basic principle is to "seek to understand, before being understood.” Empathetic listening is quite the useful skill in various situations however when you are listening with empathy it is very important to listen and think critically. The reasoning behind this is that from my personal past experiences most situations that have called for empathetic listening were delicate situations where it was crucial to answer in a manner that doesn’t come off in the wrong way. I have found it is best to not only listen carefully but to think carefully about your response as well. Which way you allow yourself to first fully understand what the other person is trying to say, so you are able to respond in an appropriate manner.