QCF642 Knowledge Questions

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Unit Ref
QCF642
Title
Conforming to Productive Working Practices in the Workplace
Level
2
Credit Value
3
Learning outcomes
The learner will be able to:
Assessment criteria
The learner can:
1.2
Describe the different methods of communicating with line management, colleagues and customers.

Line management
Colleagues
Customers
1:Meeting
1:Discution,talking
1:Discution, meeting
2:Telephone
2:telephone
2:telephone

1.3
Describe how to use different methods of communication to ensure that the work carried out is productive.

1:
Discuttion, meetings, questions, if you have a question or don’t really understand whats going you should always ask and make sure you understand everything fully, that all emplyers etc know exactly what they
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How to complete and how to maintain
Job cards Worksheets(snag list, instructions)
Your work sheets should come from your superviser, site manager, which you should be having it with you , at all times. They should be checked before and after the work you was completing. Daily work sheets, job records

material/resource lists (ordering material)
Goods received reports, despatched records, time sheets (hours worked)
Attendance records. Shift log books

3.3
Explain the reasons for ensuring documentation is completed clearly and within given timescales.

correct staff payments , legislative requirements accurate invoicing ,correct production recording , accurate stock holdings ,re-order level monitoring , audit requirements

4.3
Describe how to maintain good working relationships, in relation to:
– individuals
– customer and operative
– operative and line management
– own and other occupations.

How to maintain good working relationships with ...
Individuals
Customer and Operative
Operative and line management
Own and other occupations.
Communicating clearly
Communicating clearly, confirming tasks,priorities and responsibilities
Reporting problems, obtaining information,responding to requests
Requesting assistance,seeking feedback

4.4
Describe why it is important to work effectively with line management, colleagues

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