QVC Inc: Job Redesign and Workplace Rewards

Introduction: In this assignment I will be giving information the following point talk about each sales staff must do or be like when working for these different scenarios. Also I have included the sales technique out of four of them: Cold-calling, Face to face, Telemarketing and drop in visits. Also I have included their own personal interpersonal skills of what it takes to be a sales staff to be working for those scenarios, I have also included examples and relevant pictures.

It seems clear from the preceding discussion that, although definitely a factor, personality and physical appearance and abilities alone did not adequately account for Mr. Spencer’s success in his role as a salesperson. It seems his dedication and apparent drive to excel, as witnessed by his willingness to sacrifice family relationships, was perhaps a greater factor. There is also some evidence of a motivational and training element within the Tri-American Corporation, as evidenced by the annual company sales conferences, feeding into the findings by Churchill et al. (1985) that influenceable factors had a greater effect on salesperson performance. Finally, one cannot discount the presence of sheer luck in contributing to Mr. Spencer’s success, especially early on in his first year.

Sales associates don’t do it all by themselves. There will be marketing and accounting and maintenance and so forth. This is the stage that allows the whole team to work in tandem with each other to perform flawlessly to make No Motor Outfitters the best it can be.

Macy's is one of the premier retailer franchises within the United States. To begin, Macy's Inc. is one of the nation's largest and well known department store chains. Started over 150 years ago, Macy's has continually generated excellent returns for its shareholders and employees. Currently, in the midst of a global recession, Macy's has generated huge profits with same store sales increasing 5.3% year to date. In 2012 same store sales increased 4.6% in the month of February alone (Macy's Inc., 2012). In fact, throughout the duration of 2012, Macy's is projecting even larger profits for its underlying business operations. Even though Macy's has experienced success with both its assortments and brand, its competitors haven't faired so well. Sears, due in part to part to a lackluster holiday season, has been forced to close nearly 120 locations to generate excess liquidity in an effort to shore up its balance sheet (Isadora, 2011).Other competitors who cater specifically to the middle class consumer have also lost significant amounts of market share as consumers trade down due to the economy. Macy's, with its ride array of assortments and products continues to grow as it attempts to capture market share from failing competitors. Macy's is also unique as it operates in a unique market demographic. It is upscale, but not to the extent of Saks Fifth Avenue or a Nordstrom. It is also not as low scale as a JC Penny or Sears. As such, the company occupies a unique

Hard-working and responsible at any task that I undertake, or circumstance that I am presented with. I am interested in interpersonal relations and try my best to connect and so help people to flourish from my previous sales experiences. Besides, I am interested in working with people from different backgrounds or cultures and am passionate with knowing more about people I approach. Thus, I am looking for work which could achieve my

The threat of substitutes are high because the consumer have many other options such as online shopping or even traveling to malls and other retail stores. Especially since this whole buying and shipping process takes time people may be more tempted to just walk into a store a get a similar item without the additional costs. The competition is also very high with other networks such as HSN or the home shopping network, shopNBC and other networks, QVC definitely has their work cut out for them, but they definitely have what it takes to stay on top. The bargaining power of supplier is also high. Like the threat of substitutes there are just an abundant of options to choose from and not just one set supplier. This can be a good or bad thing as well. Now for the SWOT analysis, the strengths include that they have the ability to have a variety, affordable prices and e-commerce. The weaknesses are the people are not engaged in television anymore which leads to reduced sales and shipping liabilities, mishaps with online. The opportunities that QVC may have is to expand of the types of products they sell especially the products that appeal to their audience. The threats are persistent technological developments. Less people have cable and watch TV, and even if an individual has cable it is not certain they have QVC. The last main threat is that there are other alternatives to

Grinnell Regional Medical Center (GRMC) consists of a hospital and some affiliated physician clinics. With the changes in the payment models that are coming, GRMC joined an Accountable Care Organization (ACO) through Mercy Medical Center in Des Moines, Iowa. This particular ACO received a $10 million dollar grant to help rural clinics throughout the state of Iowa figure out how to sustain care while they move from a pay-for-service to a pay-for-performance model. Through this grant, the ACO, and respective affiliated hospitals hired registered nurses (RN) to become health coaches within these rural hospitals and clinics. In this paper, we are going to take a closer look at this particular position

Motivation is a psychological process that causes arousal, direction, and the persistence of voluntary actions that are goal oriented (Ramlall, 2004). Lack of motivation is the main reason employees do not remain with a company. Employee retention is critical for a company to remain successful. For every 10 managerial and professional employees lost, an organization loses an average of $1 million (Ramlall, 2004). With respect to QVC, it is the nation's largest electronic retailer, selling a wide variety of merchandise that includes clothing, jewelry, cosmetics, electronics, housewares, and toys. The company sells its products through cable and satellite television, QVC.com, in outlet centers, and via a retail store in the Mall of America. In 2003, the company broadcasted live 24 hours a day, 364 days a year, to over 85 million homes across the United States, 11 million homes in the United Kingdom, 34 million homes in Germany, and over eight million homes in Japan (Bloomberg, 2012). QVC, which stands for "Quality, Value, and Convenience," grew quickly into an industry powerhouse during the late 1980s and early 1990s due to increases in cable subscription rates, consumers' growing dependence on mail-order shopping, and advances in telecommunications, allowing the company, with its interactive approach, to integrate computers, television, cable, and telephone lines into an "information superhighway" (Bloomberg, 2012). Currently, QVC has 3,700

Corporation (VFC) has multiple channel to customers which are its owned stores, license stores, and e-commerce websites. It has 1401 retail stores only under the direct to customer operations. Also, it has 80 outlet stores in the US. Most of stores that the company operates are full priced stores excepts outlet stores. Additionally, the company sells all of its major brands through online channel. E-commerce sector is a growing market for the retailers, increased 1.9 percent on sales from third quarter of 2016 (US Department of Commerce). The e-commerce sales are accounted 14 percent in the VFC’s direct to consumer business. To attracts more customers in e-commerce market, the company plans to launch additional and specified brand sites in the Europe and Asia. The wide retail network could become a competitive advantage to VFC that helps to expanding its customer base by offering variety of products through its multiple retail channels (MarketLine).

4) The four essential skills that are required for a successful sales team, are Customer knowledge, Product knowledge, Effective Communication and Time & goal Management. Sales representatives should be up-to date on current market events and changes, to be successful. They should create a database of current customers,

To improve the performance of the Toronto Flagship store, the initial recommendation would be to do the job analysis and design a job description based on the analysis, so that we could know that which type of knowledge skills attributes and other skills are required to be a sales associate for Ralph Rosen. In addition, as matt is the only person who is managing all the work for thee Toronto Flagship Store, the company should also hire more employees so that Matt’s workload decreases and, he can concentrate on the other issues of managing the store. Once, the company hires new employees and sales associates, the company should give proper training to the employees related to the fashion culture of Toronto, how the products are different form their competitors, etc. and what are the goals of the organization so that they can perform effectively and sell more products to make the store more profitable. Toronto Flagship is the first store of Ralph Rosen in Canada, so they should also do some research on the competitors so that they can set a competitive price for their products instead of charging high rates for their products.

The recent recession has hurt the entire retail market and regaining profits will be a constant challenge for the entire industry. In order to remain competitive, Ann Krill states,” value and versatility have become very important. She needs an incentive to shop.” (Hymowitz, 2012) Ms. Krill goes on to say,” I think in uncertain economic times, value becomes more important...” (Hymowitz, 2012)

A fundamental key to improving your ability to sell is to understand what you want to get out of it. Having concrete goals and achievable benchmarks are crucial in taking steps to improve your ability to sell. Whether you work for Alexandria Professional or work for yourself, it takes drive and inventiveness to become great at sales. When you have an understanding of your objectives as a salesperson, it is easier to track your progress and measure your improvements.

If you are interested a retail sales associate job as a first step in a sales career, consider pursuing a degree in business or marketing, as they are among the most sought-after by employers. Communication and psychology are also helpful areas of study, as good salespeople can use a variety of verbal and non-verbal cues to anticipate a customer 's needs and tailor their sales approach to each individual.

Other individuals may well qualify for the regional sales manager position despite not having an MBA. For example, Jay Boyar, the high school graduate and District sales manager for the Florida team, is described by his team as being non-controlling and supportive and is taken to be “one of them.” Such a person might be an ideal candidate because he positively reinforces his team in different ways and thus brings out a more than average performance from his team. However, without a greater cultural change, including the broader sales compensation structure, big challenges still exist.