Qcf 5 Unit 501

Training is used to build knowledge and skills after employees have made the personal decision to support the change.

Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of paramount importance.   I have a role of great responsibility dealing with clients and their families or advocates, internal staff and external agencies.   Therefore, my communication has to be clear and concise whilst I am conveying instruction and information. I consider communication to be successful

1.2 my job role as a care home manage, it is important to have good communication skills to develop positive relationships and share information with people using services. I also need to be able to communicate well with client’s families, carers, colleagues and other professionals as mentioned in 1.1.

policies and procedures. Staff to have the relevant training to be able to fill their role

* Providing information and work in different formats such as larger fonts, auditory work, pictorial.

In order for communication to be effective within a work setting it is essential to establish and sustain good relationships with a diverse range of people and agencies. Within a work setting, poor communication can lead to a number of factors, i.e. low moral, mistrust, anger, anxiety and isolation. If communication issues are not resolved

Review the range of groups and individuals whose communication needs must be addressed in own job role.

How do you show this person that you are listening to them, and ensure their communication needs are met?

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

Effective communication may have a positive impact on individuals lives as it will give them confidence. The more confidence they gain the more willing they will be to try new things. They will have more self-esteem and will be able to apply for work. Effective communication can give them a better social life, they will want to spend time with others and less likely to become withdrawn and depressed.

Effective Communication is significant and a fundamental relationship-building skill in the workplace for any employee especially for managers to perform the basic functions of management, i.e., Planning, Organising, Leading and Controlling. If people don't communicate well they limit their ability to connect on any meaningful level which can create conflict. Depending on the position in workplace, others will have expectations of how an individual should communicate with others. It is important that for any employee show respect to those he or she works with. The general social care council’s code of practice states that communications should be conducted in an

‘provide clear information, supervision and training for employees and ensure that suitably competent people are

2.3 You can show how and when to seek advice about communication if you feel unsure about something, maybe a physical incident may have taken place which worried you, maybe something was thrown at you. Sometimes complex cases need extra assistance and help can be sought by talking to your peers, line managers, the individuals carer. A line manager or supervisor can help advise on specialist organisations who offer expert advice and services, as it is best not to think or second guess that you can manage the situation by yourself especially if you do not have the necessary skill set to deal with certain communication problems. Professional duty to ensure individuals receive the very best care and support is essential to provide the best service you can for them.

Within my role there are many individuals to communication with. Staff range from therapists, recovery workers, finance department. Managers, Admin staff, Education and employment staff, HR

P1 – Explain the role of effective communication and interpersonal interaction in a health and social care context