Quality And Quality Of A Holistic Philosophy

991 Words4 Pages
While walking with my colleague, I explain “TQM is about fixing the ‘it’ before it breaks, not after the ‘it’ has broken, whatever that ‘it’ may be. It’s about avoiding errors in the first place. TQM is about working with each other, building commitment to quality and it is going to take a hospital-wide involvement to implement and be successful at. It’s a holistic philosophy where we have to work to pull all the pieces together to increase patient satisfaction and quality of care and integrate the philosophy into our daily activities. Plus, with healthcare reform initiatives and the major focus being on quality and care, we can’t afford for this not to work. TQM is a continuous process. It’s not going to be easy or quick, but if we can get everyone working together on this, the payoff will be well worth the effort.” Dear Colleagues- Bumper sticker/coffee mug Gandhi is quoted as “Be the change you wish to see in the world.” What Gandhi was telling us is that one person alone can’t change anything, but large numbers of people working together in a persistent and disciplined manner can. We all want to deliver quality care to our patients. But how badly do we want it? How hard are we going to work together and how strongly are we going to listen to each other? Our hospital is undertaking a huge switch to a TQM philosophy, and with the right foundation in place, this will be a huge success for not only the hospital and every employee working here, but for every
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