Quality And Quality Of Quality Essay

Given the highly competitive nature of today’s markets we as a company must provide high quality products to survive. Quality itself has become a major competitive factor and in many ways is a contributing factor in success or failure. The intent of this memo is to identify, explain and evaluate the three types of cost associated with quality.

Senior leadership must determine and direct the level of quality that is acceptable within the organization. Leadership should prioritize areas of quality and use data based on benchmarks from other facilities. (Dlugacz, 2006). In addition the author states there are some important areas that must be monitored for quality. Compliance must be followed by leaders and all

This week’s assignment is about evaluating the quality issues of three organizations. The three sectors I chose to evaluate are manufacturing, service and government. I will then discuss the importance of quality to each organization, the relationship of quality to customers, the leadership commitment to quality and the alignment of quality to the organization’s strategic goals and objectives.

The evolution of quality management first evolved through the works of six philosophers; Shewhart (1924), Feigenbaum (1951), Crosby (1979), Ishikawa (1972), Deming (1982), and Juran (1986). Shewhart was most known for his invention the control chart. Feigenbaum is known for having introduced the concept of total quality control. Ishikawa best known for associating quality circles as a way to achieve continuous improvement and using cause and effect diagrams to solve problems. Crosby is known for defining the 14 steps for quality improvement and introducing the plan-do-check-action cycle. Juran is best known for identifying the three basic functions of the quality management process: quality planning, quality control, and quality improvement.

Over the past decade there has been an increasing focus on the delivery of high quality, person centred compassionate care in the UK. This focus on compassionate care has been prompted by a number of enquiries which have identified the lack of compassionate care as being a key failing not simply in relation to the professional behaviour of individuals, but within the organisational design of care as a whole (Francis, 2013; Department of Health, 2012a). The reports highlight that it is frequently frail and vulnerable patients that have been particularly at risk of receiving poor care. It has been suggested that as the NHS has moved to a more business led approach responding to financial constraints and a target driven political context, it has been at the cost of caring elements of healthcare being neglected (Francis, 2013).

Merriam Webster defines quality as a degree of excellence, or a distinguishing attribute. Managers strive for excellence in the workplace to improve customer satisfaction, increase the output in manufacturing while minimizing defects, as well as making the company more profitable. There are several different management systems or methodologies available for businesses to use, but the Balanced Scorecard and the Malcolm Baldrige Performance Excellence Program is the most common and widely used in the United States.

The President Ralph Larsen has realized that Wengart has some major problems with the quality however he is focusing on the profitability instead of the longevity of the company. He needs to have the team focus on improving the quality problem or the company’s profits will continue to decrease. Larsen in the effort to improve the quality has decided to seek out help from an OD practitioner who suggests to Ralph to implement Top Quality Management (TQM). Larsen feels that this should be easy to implement and hands it off to Kent Kelly the Vice President. He feels that the TQM program was a matter of common sense (Brown, 2011, p. 365).

Quality is one of the five performance objectives and having a high-quality product or service often represents an essential element when being considered by the customer. Quality is a

Today, if one were to ask for the definition of quality amongst the general public, one would expect to hear several different answers. Some believe quality is doing things the right way, while others may find that quality is fitness for purpose or meeting a customer’s expectations. (Dewark, 2014) Many businesses and customers have their own definition of quality that may be acceptable because there is no all-encompassing way to describe it. But the diverse responses one would receive today truly represent how much the concept of quality has grown and expanded. In contrast, after World War II (WWII), many businesses and customers had minimal understanding of what quality truly was. It was after WWII that people began to put a more concentrated emphasis on quality, and one of the many great advocates to bring about this change was William Edward Deming. (Stevenson, 2011) Deming devoted much of his life to understanding and improving quality, from his time and work in Japan to Deming’s development of quality philosophies, and today Deming is revered amongst businesspeople around the world for his advancements in the field of quality.

Quality as a principle is a very fundamental and easy to understand concept. It states that the company and its workers should focus on the quality of the good or service they provide. This means that no matter what quality is the most important thing. No corners should be cut, no shortcuts should be, and meeting quarterly goals is not a requirement. The goal is the finest service and/or product a customer can have. While this should be the crux of every organization, it is not as easy to implement in certain

Quality: refers to the standards of a given item as measured against other similar things, and the degree of excellence of that item (1). Satisfying internal customers can be as important as satisfying external customers. In the case of the Dabbawala company we find that the company has high quality for its service. Delivery of food at lunch time in good condition and the success of the operation depend on teamwork and human ingenuity which they are friendly and helpful staff.

Statistical methods such as Loss Function; eliminating variations of design characteristics and "noise" through robust design and processes

Implementation of excellent quality comes with a cost. The company must decide if it is really worth compromising the quality for revenue. If the quality costs exceeds the expected revenue of the company then the company must abandon implementing quality control mechanism. If otherwise, the quality would contribute to the product value and hence the revenue.

Quality is never an accident it is always the results of high intention, sincere efforts, intelligent directions and skillful execution, it represents the wise choice of many alternatives.

One change has been the switch in the emphasis away from quantity toward quality. Customers want new product and on time delivery and immediate response to their requests. Therefore many organisation are now turning to quality to help them to survive the competitive modern business environment.