Quality Assurance Review Essay

700 Words Jan 25th, 2015 3 Pages
QUALITY ASSURANCE REVIEW
GROUP A

Quality Assurance Review


Questions

1. How did the staff member introduce themselves to the client and the teacher?

It is important to know how the staff member initially introduces themselves to the client and the teacher. The first impression of our staff members to our clients is very important because we would like our clients to feel comfortable and excited about the services that we provide.

2. Did the staff member explain the services that were going to be provided to the client?

We want our clients to be able to understand the services that are being provided to them. The services that we provide should be simple and easy to understand especially to our clients and their family members. We
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6. Was the staff up to the standards of the expectations?

Recognizing our areas of opportunity is important; therefore addressing the staff with important issues and concerns is priority for us, especially if this comes from the clients.
7. Would you consider coming back to our facilities and recommending others for assistance?

Knowing that we have completed a good job and creating healthy relationships with clients is important for us. We understand that despite the assistance provided; some situations would create triggers and thus the desire of help may be neglected, everyone needs help sometimes.

8. Is the documentation being done in timely manner?


Medical records can be seen as legal documents either written or computer-
Generated. Medical Records serve with proof of care patients get, including
Response to such care. Recently, Medical Record has come into use as
Clinical Record comprising all contributions from every healthcare service
Provider giving care for the patient.

9. How is the documentation being filed?

For protecting you in a legal way, you need to follow established set of rules for documentation while knowing the way for documenting appropriately.

10. Are mistakes accepting?

Depends on the mistakes, which is why we document everything with the client, is very important not to make any mistakes.




PART 2

The Scenario

In the given scenario, I would communicate to the teacher who notified the…