Quality Care Communication

Communication in the healthcare field may be a little different for some people. Healthcare requires the communication to have a purpose, and that purpose is revolved around a person’s needs. A patient with good staff communication during

Empathy gives us as clinicians the ability to understand and connect with the client’s emotions. By building a relationship with a client it gives the clinician a better perspective of the client’s thoughts and feelings. Emotions are not something you can leave at the door and pick up later, it reflects on the individual’s performance. By simply asking how their day is going can create a conversation, this way the client can express themselves and not keep their emotions bottled up. Empathy can be cognitive or emotionally based. Cognitive empathy is being able to know what another person feels and what he/she might be thinking.

First, empathy encourages care givers to understand others. Without being able to understand their patients, care givers would be in a much more difficult situation to help patients. Being able to predict how other people might feel is very crucial for care givers to treat patients. There are thousands of different cultures in the world. What is taboo for one culture may be norm for other cultures. Empathic nurses listen not only with their ears but also with their eyes. For example, nurses who recognize signs of frustration, contempt, anger, disgust,

Empathy is therefore a vital link in the process of Emotional Intelligence. (Ioannidou, F. 2008). In relation to Nursing, it enables nurses who have well developed empathetic listening skills to establish a rapport with a patient which can assist in establishing effective solutions and building a trusting professional nurse/patient relationship. By using effective skills in empathetic communication, Nurses have the ability to divert a potential highly emotional situation into effective and positive interactions. (Halpern, J. & Ebrary 2001)

Daniel H. Pink once said, “Empathy is about standing in someone else’s shoes, feeling with his or her heart, seeing with his or her eye. Not only is empathy hard to outsource and automate but it makes the world a better place”. This quote is explaining the basics of empathy. Empathy is seeing a problem or life in general, from another person’s of view. It allows us to understand another and overall helps make the world a better place.

Empathy should play an active role in the daily lives of everyone, but in particular in the day-to-day lives of a healthcare professional. Healthcare professionals have the unique and challenging job of counseling patients in times of need, whether that is in the setting of a newly diagnosed disease or in the death of a family member. This unique challenge requires all healthcare professionals to be skilled at using empathy in the appropriate circumstances.

Therapeutic communication is seen as a complex skill that involves much subtlety and requires a range of different approaches (Jones, 2009). The importance of therapeutic communication and professional relationships with patients as a prime means of attaining healthcare treatment found to be the underlying theme in interpersonal relationships ( Arnold and Boggs, 2011). Therapeutic communication can create a nurse-patient relationship that enhances choice and responsibility, improves patient input and cooperation and thereby maximizes care outcomes (Rosenberg and Gallo-Silver, 2011). By integrating knowledge with compassion, the skill of therapeutic communication is regarded as the nurse’s greatest asset in reducing stresses and establishing a bond (Rosenberg and Gallo-Silver, 2011). Therefore, person-centred communication is regarded as the mandatory fundamentals in health professions (O’Toole, 2012). Attaining person-centred communication is often challenging and it is essentially required in health professions (O’Toole, 2012). One of the important basis for patient-centred communication is the effective listening (O’Toole, 2012). This essay briefly explains the various components of active listening skills that enhance therapeutic communication. Finally this essay concludes with a self-assessment of the current knowledge and skills that the author possess, followed by a development plan that shows the goals and strategies that can be used to improve author’s active

Therapeutic communication aims to accentuate understanding of the client’s situations to health professionals, to achieve a greater outcome of health. It focuses on the clients need not the nurses. Pontes (2008) notes that health professionals verbally communicate with clarity and brevity

Effective communication in the healthcare setting improves recovery rates and reduces pain and complication rates. (Wilkinson et al, 2003). Many complaints to the NHS are attributed to poor communication. Effective communication is reliant on the nurse working in partnership with the patient. It is essential that the nurse establishes a rapport and most of this will be achieved through the use of facial expressions. In my practice, it is important that develop a therapeutic relationship with the patients so that they can be able to put their trust in me. The therapeutic relationship is solely to meet the needs of the patient. In this relationship, there is a rapport established from a sense of mutual understanding and trust. To build a good nurse-patient relationship, I would have to show qualities of empathy, caring, sincerity and trustworthiness. During practice, if I am approaching a patient and the patient looks anxious, I should approach with empathy.

Empathy involves seeing the world through the client’s eyes, thinking about things as the client thinks about them, feeling things as the client feels them, sharing in the client’s experiences. This approach provides the basis for clients to be heard and understood, and in turn, clients are more likely to honestly share their experiences in depth. The process of expressing

Empathy is a vital ingredient of supportive relationships. A lot of scholars argued that empathy furnishes health care professionals with the capacity to improve patient’s health ,thus it must be taught to make them more responsive to patient’s health [ Journal article: Developing Empathy in Nursing students:A cohort longhitudinal study page 1]

Empathy is the tool to understanding patient needs, concerns and emotions, and is base to nursing practice. Empathy gives ability to understand another person. Empathy is most important to establish any kind of relationship, like nurse patient relationship or therapeutic relationship.

Empathy is defined as the ability to communicate an understanding of a client’s feelings, and is a crucial component of the helping relationship (Boggs. 2011, p.106). Empathy is an essential concept to nursing practice as it allows the nurse to gain perspective in order to provide appropriate actions and interventions significant to that patient’s individual experience. In Tilda Shalof’s “A Nurses’ Story”, the author, a registered nurse in the intensive care unit (ICU), struggles with a particularly difficult patient case and must reflect upon her own values and subsequent judgments in order to provide adequate nursing care.

Empathy is often described as having consideration of someone else feelings. Webster defines empathy as, the feeling that you understand and share another 's experience and emotions. Empathy consists of having the ability to feel another person 's feelings and the ability to place oneself in another person shoes or situation. In counseling, the therapist is expected to show empathy for their clients whose experiences are different from the counselor. The role of the counselor is to support the client with any issues or concerns. The role empathy plays in counseling.

Empathy is a feeling of putting yourself on others situation, giving caring and understanding the circumstances of someones who need help, being aware of what others felt behind his/her struggles and also a feeling you want to comfort his/her despite of their worst experiences.